Max
I love building tools to make the lives of support teams easier.
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Max hat einen Post erstellt
Displaying data from a PostgreSQL database in Zendesk
We’ve created FactBranch to display customer data in Zendesk when an agent opens a ticket. We load that data from APIs, spreadsheets or databases and over time our database integrations have become...
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Max hat einen Kommentar hinterlassen
Hi Dylan, FactBranch is a Zendesk app that can load customer data from your webapp and displays it next to the ticket directly in Zendesk. Take a look at https://factbranch.com - this might be exac...
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Max hat einen Kommentar hinterlassen
Hi Dan, We're currently integrating macros into another app we're building. If you don't want to build this functionality yourself, send a short email to support@factbranch.com and we can give you ...
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Max hat einen Kommentar hinterlassen
Hello Moshe, Maybe our Zendesk app FactBranch (https://www.factbranch.com/) can help you with that. You can use it to display data right in your Zendesk ticket or show a link that opens a browser w...
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Max hat einen Post erstellt
Getting customer ID from the ticket text
Recently one of our customers asked us (FactBranch) if we could extract customer IDs from ticket texts. So that when a customer includes their ID, the agent gets the correct data via the FactBranch...
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Max hat einen Post erstellt
How to display customer data from Google Sheets in the ticket (no coding required)
Recently we’ve come across a very common use case: People often have customer data in a Google Docs Spreadsheet. This makes a lot of sense: the online spreadsheet is easy to keep up-to-date across ...