Kevin Ford

1. Community
2. User Tips & Tricks
3. Split a request into a new ticket

Naomi Watnick there is a way using the API but it's not built into Zendesk. 

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• Kevin Ford
• Erstellt 3. Dezember 2020 19:55
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1. Community
2. User Tips & Tricks
3. Split a request into a new ticket

Naomi Watnick yes, but you have to manually set the requester to the appropriate person. 

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• Kevin Ford
• Erstellt 3. Dezember 2020 16:17
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1. Community
2. User Tips & Tricks
3. Split a request into a new ticket

Quetzal DuMont I've actually stopped using my solution above. Now that Zendesk has rolled out side conversation tickets, it's actually a much better solution. It's not perfect for this use case, bu...

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• Kevin Ford
• Erstellt 17. November 2020 18:20
• 0 Stimmen

1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

@Molly I had this occur, too and I had to reinstall the app. I think I also had to reauthorize the app in Slack.

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• Kevin Ford
• Erstellt 21. Oktober 2020 21:33
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1. Community
2. Feedback on Gather
3. Attachments in Community

I'll chime in as well. Our users also cross share documents like XML config files. 

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• Kevin Ford
• Erstellt 16. Oktober 2020 11:23
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1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Jeremy Bailey it's showing for me in Copenhagen 2.5.0.

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• Kevin Ford
• Erstellt 16. Oktober 2020 11:16
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Kasper Sørensen good to know. Thank you.

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• Kevin Ford
• Erstellt 14. Oktober 2020 11:36
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

This is fantastic! Thank you. I'm seeing a bit of odd behavior. I'm using the latest version of Edge. If I use the WYSIWYG editor on the submit a request page while signed in, I can copy/paste and ...

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• Kevin Ford
• Erstellt 12. Oktober 2020 14:22
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1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

We are on Zendesk Enterprise and have the light agents option. I would love to see the Slack integration move beyond a ticket creation notification only and offer a connector for all ticket updates...

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• Kevin Ford
• Erstellt 29. September 2020 20:35
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1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

We're seeing behavior where the default visibility (internal/public) isn't respected in the Agent workspace. Instead, it seems to match the visibility of the last comment. Is this expected behavior...

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• Kevin Ford
• Erstellt 29. September 2020 14:44
• 1 Stimme