Rob Stack
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Neueste Aktivität von Rob Stack-
Rob Stack hat einen Kommentar hinterlassen
We have a new early access opportunity for Explore! Aggregation level functions This update gives you more control over the level of aggregation for your Explore metrics. Currently, when you add a ...
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Rob Stack hat einen Kommentar hinterlassen
Hi, thanks so much for the feedback! I'm passing this onto our localization team to fix any problems. Thanks!
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Rob Stack hat einen Kommentar hinterlassen
Hi Luise, I just ran through the recipe in my lab and it worked for me. I couldn't reproduce your error. Clearly something is wrong though, so I've opened a support ticket for you. That way, someon...
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone, we've just added a new EAP for Explore. Improved large query performance This EAP increases the amount of rows you can export from a query to 500,000 rows. Additionally, when you reach...
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Rob Stack hat einen Kommentar hinterlassen
Hi Jeffrey Jacobs we don't have a final release date for the real-time dashboard yet, but once we do, we'll be sure to announce it at the URL below. Thanks! https://support.zendesk.com/hc/en-us/sec...
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Rob Stack hat einen Kommentar hinterlassen
Hi Rakesh Sisodia yes, you can include the attribute Assignee email in your reports from the Support: Tickets dataset. Hope that helps!
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Rob Stack hat einen Kommentar hinterlassen
Hi Mahdi Chakour this sounds we'd need to take a closer look at the queries you are using to be able to investigate properly. I've routed your request into a ticket and you should hear from someone...
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Rob Stack hat einen Kommentar hinterlassen
Hi Mauricio, I'm not sure I fully understood your question, but you can use the procedure in this article to show the number of tickets by each channel. If you want to see the number of tickets ass...
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Rob Stack hat einen Kommentar hinterlassen
Hi Parrish Chamberlin thanks for the question. As a starting point, you could create a standard calculated attribute with a formula something like: IF ([Ticket satisfaction rating]="Bad") THEN "Ba...
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Rob Stack hat einen Kommentar hinterlassen
Glad it's there now! Thanks for following up :-) In the Zendesk Community we have a product feedback section at https://support.zendesk.com/hc/en-us/community/topics This is definitely the best pl...