Rob Stack
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Neueste Aktivität von Rob Stack-
Rob Stack hat einen Kommentar hinterlassen
Hi Ian Borges, thanks for the question. Unfortunately, because of reporting enhancements in the new dataset, it's not possible to report further back than December 15th, 2020. If you do need to rep...
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone, we've heard that some of you needed a bit more advice on reporting not just about tickets, but users and organizations in Explore. To help, we've created a brand new article, Reporting...
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Rob Stack hat einen Kommentar hinterlassen
Offizieller Kommentar I absolutely love this recipe. It's amazing to see the clever things people are making Explore do. Thanks for posting!!!
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Rob Stack hat einen Kommentar hinterlassen
Hi Adriana Toyber, this is still rolling out to all customers and you'll hopefully get it very soon. We are targeting a date of March 11th to complete the rollout. If you don't have it by then, ple...
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Rob Stack hat einen Kommentar hinterlassen
Hi italerts, I've opened up a ticket so that one of the team can investigate this with you. Someone should contact you soon.
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Rob Stack hat einen Kommentar hinterlassen
Hi Rebecca Katz, thanks for the question!This is planned, but not yet currently available in Explore. While we wait, the existing Search reports on the reporting page in Support will continue to fu...
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Rob Stack hat einen Post erstellt
Moving to Explore? About what happens to your reporting page and creating a simple report for Guide
Hi everyone, we recently did a customer Q and A session about migrating from Insights to Explore. I chose a couple of questions that we're very commonly asked and here is a summary of my presentati...
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone, another great recipe published today to help you track the length of service of your agents. Tracking length of service of your agents
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Rob Stack hat einen Kommentar hinterlassen
Hi Justin Federico, thanks for the question. The features you refer to are currently not included. However, we do have a lot of plans for future updates to Explore reporting. I'd recommend that you...
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Rob Stack hat einen Kommentar hinterlassen
Hi Danielle, this is a really useful article which will you some way to achieving what you want. https://support.zendesk.com/hc/en-us/articles/223473348 To get from the end user sign in time, you c...