Rob Stack

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

Hi, another great recipe for you today. This is in response to a couple of you asking if you could display the current time in a dashboard. That's not built into Explore, but this recipe uses a cle...

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• Rob Stack
• Erstellt 1. Dezember 2020 21:49
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1. Community
2. Feedback on Explore
3. Gráficos mensais (tempo) - permitir decompor dois períodos selecionados

Oi, obrigado pelo feedback. Eu usei o Google Translate para fazer uma tradução para o inglês para tornar mais fácil para a equipe de produto ler. Peço desculpas por quaisquer erros! "It is common f...

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• Rob Stack
• Erstellt 30. November 2020 23:10
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Time over time percentage change for a custom dropdown ticket field

Hi Jon Coon, thanks so much for pointing this out! I've now corrected the screenshot above. Thanks again!

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• Rob Stack
• Erstellt 30. November 2020 18:18
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1. Explore
2. ...
3. Publishing and sharing dashboards
4. Sharing Explore dashboards outside Zendesk

Hi Sam Cunningham, thanks for the question. I don't believe this is currently possible, but it's well worth you submitting this as a request to our Explore feedback forum at https://support.zendesk...

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• Rob Stack
• Erstellt 30. November 2020 16:31
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1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback (Talk Professional and Enterprise)

Hi Clayton Breeds thanks for the feedback. I think that's a great idea for a future update.  If you can, please post this in our feedback section at https://support.zendesk.com/hc/en-us/community/t...

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• Rob Stack
• Erstellt 20. November 2020 19:29
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1. Zendesk updates
2. Announcements
3. Announcing Data Alerts for Explore Enterprise

Hi Vyacheslav Skorbezh Thanks for bringing this up. I'd like to get this investigated by engineering to see if there's anything wrong here. I've opened a ticket on your behalf to get this looked at...

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• Rob Stack
• Erstellt 20. November 2020 19:26
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1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)

Excellent! Thanks for letting me know!

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• Rob Stack
• Erstellt 20. November 2020 17:24
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1. Community
2. Explore Q&A
3. Current month compared to last month development in percentage

Hi Tobias, I think you can do this by using custom metrics. See this recipe as an example: https://support.zendesk.com/hc/en-us/articles/360045971794I hope this helps!

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• Rob Stack
• Erstellt 20. November 2020 17:22
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1. Explore
2. ...
3. Creating dashboards
4. Adding alert thresholds to Explore live data widgets

Hi Vyacheslav Skorbezh This should work for any live data widget. Thanks!

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• Rob Stack
• Erstellt 19. November 2020 22:06
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1. Community
2. Feedback on Explore
3. Help Center Reporting in Explore

Hi Katherine Arrowsmith and others who've asked. The first of our Guide knowledge base reporting datasets that will give you page views, article votes, and more information are now in early access ...

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• Rob Stack
• Erstellt 19. November 2020 21:56
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