Rob Stack
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone. We've just added a new recipe to help out those of you who want to use stacked charts. Explore recipe: Working with stacked charts
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Rob Stack hat einen Kommentar hinterlassen
Hi Gemma, as I wasn't immediately sure of the answer to your questions, I've created a ticket. Someone should be in touch soon to help you get the answers you need. I'll then update the docs accord...
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone. We've another recipe for you today. We hope you are finding these helpful! Satisfaction trending year-over-year - This query enables you to track satisfaction score year-over-year, by ...
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Rob Stack hat einen Kommentar hinterlassen
Hi AndyR, I think the issue with the formulas is that they both return a count of ALL tickets if the condition is true, not just the tickets with the tag: IF (CONTAINS([Ticket tags],"HRIS__"))THEN ...
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Rob Stack hat einen Kommentar hinterlassen
Good morning, another Explore recipe for you today! Average replies per ticket for each agent per day - Create a query that counts the average number of replies and agent makes for each ticket on a...
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone, we've just added a new recipe: Breaking down tickets created by time period - breaks down how many tickets are being created in certain time periods. In this example, you'll be able to...
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Rob Stack hat einen Kommentar hinterlassen
Hi all, it's been a good week for Explore recipes and we have another three for you: Reporting on internal tickets - This recipe helps you to create a report that uses a custom metric to display ...
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Rob Stack hat einen Kommentar hinterlassen
Hi Fabio, I don't think this recipe would work with a multi-select field, but you should get some starting points to set up reports for multi-select fields at https://support.zendesk.com/hc/en-us/a...
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Rob Stack hat einen Kommentar hinterlassen
Hi Heather, COUNT Counts all values of an attribute. If the same value is recorded more than once, each occurrence is counted. D_COUNT (or distinct count) Counts the number of different (unique) v...
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Rob Stack hat einen Kommentar hinterlassen
Two new EAP's for you. IVR group routing for Zendesk Talk IVR Group Routing enables you to configure multiple overflow groups when routing a call via IVR. By using this functionality, your custom...