Rob Stack
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Rob Stack hat einen Kommentar hinterlassen
Hi everyone, we've just added three new Explore recipes. 1. Bad ratings with comments - Show any bad satisfaction ratings submitted with a comment in the previous day and the ticket group the ticke...
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Rob Stack hat einen Kommentar hinterlassen
Hi Segio, to see how long tickets spent in a particular status, you can use the Ticket updates dataset. Under the Duration - Field changes section, you'll see metrics that measure the time for each...
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Rob Stack hat einen Kommentar hinterlassen
Hi Ellen, sorry that didn't work for you. Adding the renamed set attribute is the way to do this, so if it's not working clearly something else is wrong. I'd advise opening a ticket. Thanks.
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Rob Stack hat einen Kommentar hinterlassen
Hi Ellen, I just wanted to check. After you save the renamed set, did you replace the attribute in the Columns panel with your new renamed set attribute (see the final step above)? If you have done...
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Rob Stack hat einen Kommentar hinterlassen
Happy to help! There are a lot of metrics and attributes to absorb when you start using Explore. Sometimes, just (and pardon the pun) exploring is a great way to learn :-)
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Rob Stack hat einen Kommentar hinterlassen
Hi Fiona, it looks like we don't have that recipe, but (and I haven't tested this in detail). Using the Zendesk Tickets dataset, add the metrics %Satisfaction score and %Satisfaction rating. In the...
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Rob Stack hat einen Kommentar hinterlassen
You're welcome, I've added a couple of new labels to the article to hopefully make it more 'findable' in the future :-) The article Zendesk Explore resources can be quite useful as it lists all Exp...
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Rob Stack hat einen Kommentar hinterlassen
Hi Fiona, you can copy and paste widgets between tabs. For help, see Copying widgets and tabs across different locations . Hope this helps!
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Rob Stack hat einen Kommentar hinterlassen
Thanks for the update Fiona. The ordered set was indeed the right way to go, but I'm unsure of why you're getting the behavior on one of your tables. If you can't find a way around it, I'd suggest ...
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Rob Stack hat einen Kommentar hinterlassen
Hi Fiona, I'm a little surprised that your Ticket created - Hour metric isn't automatically sorting. However, you should be able to go to the result manipulation menu on the right hand side and sel...