Rob Stack

1. Community
2. Explore Q&A
3. Zendesk Explore Dashboard Report Automation

Hi Lervin, here's an article which might give you some help setting this up - https://support.zendesk.com/hc/en-us/articles/360041105634

• Kommentar anzeigen
• Rob Stack
• Erstellt 18. September 2020 20:27
• 0 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Using forecasting to predict results

Hi Gökhan Cicek That's a really good question and I don't know the answer to that. I've created a ticket from your request so that one of the experts on the Explore team can take a look. If necessa...

• Kommentar anzeigen
• Rob Stack
• Erstellt 17. September 2020 20:45
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

Another new recipe added today for excluding tickets that were closed by merge from your reports: Excluding tickets closed by merge

• Kommentar anzeigen
• Rob Stack
• Erstellt 16. September 2020 16:45
• 0 Stimmen

1. Talk
2. ...
3. Agent guide for Talk
4. Making outbound calls

Hi Chandni, that's not currently something we support. If that's something you'd like to see in the product, please consider adding it to our product feedback page at https://support.zendesk.com/hc...

• Kommentar anzeigen
• Rob Stack
• Erstellt 16. September 2020 15:39
• 0 Stimmen

1. Community
2. Explore Q&A
3. How to concatenate multi-select choices in attribute recipe

Hi Maeve Tracy I'm sorry that wasn't the correct solution. I'm also struggling to see a way to do this. I'm hopeful that someone else will chime in with a solution. If so, I'll ensure it gets docum...

• Kommentar anzeigen
• Rob Stack
• Erstellt 14. September 2020 20:12
• 1 Stimme

1. Talk
2. ...
3. Setting up and using Text
4. Zendesk Text number availability and pricing (Talk Team, Professional, and Enterprise)

Hi Morvan le boulanger thanks for spotting this. I've now corrected the name to French Guiana. We really appreciate you pointing this out!

• Kommentar anzeigen
• Rob Stack
• Erstellt 10. September 2020 16:25
• 1 Stimme

1. Community
2. Explore Q&A
3. How to concatenate multi-select choices in attribute recipe

Hi Maeve Tracy, I'm wondering if this article about joining attributes might help you to do what you want - https://support.zendesk.com/hc/en-us/articles/360022298254 Hope this helps!

• Kommentar anzeigen
• Rob Stack
• Erstellt 10. September 2020 16:11
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Configuring clickable links to tickets

Hi Catherine Michalak, thanks for the question. I just ran through the recipe again to check nothing was broken and I was able to make it work. I can reproduce your results if I set "Text interpret...

• Kommentar anzeigen
• Rob Stack
• Erstellt 10. September 2020 16:09
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

Hi everyone, we've just added a great new recipe that lets you report on the time when a custom checkbox was checked. Recording the time when a checkbox was checked

• Kommentar anzeigen
• Rob Stack
• Erstellt 9. September 2020 22:51
• 0 Stimmen

1. Explore
2. ...
3. Building queries
4. Understanding Explore datasets

Hi Krista Shaver thanks for the questions. We are looking to add article data to Explore before the end of this year. Keep an eye out on our announcements section for more details. Your feedback on...

• Kommentar anzeigen
• Rob Stack
• Bearbeitet 9. September 2020 00:15
• 0 Stimmen