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Rob Stack

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Building queries
    4. Adding metrics and attributes to queries

    Hi Sara, one way you could do this would be to set up a standard calculated attribute that tests for the assignee names you want. This would look something like this (add a new "ELIF" line for each...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore recipes
    4. Zendesk Explore recipes reference

    Hi, we've just added a new recipe that uses the Ticket Updates dataset to help you determine how long a ticket spends in a specific group before it's moved to another group - Reporting on the durat...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Reporting
    4. Understanding your reporting options

    Hi Fiona, I can at least partially reproduce this. When I click on the Search tab, I see the chart come up, but see no search string. If I then click inside one of the boxes (for example where you ...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore recipes
    4. Zendesk Explore recipes reference

    Hi everyone. We've just added a new recipe for Support Enterprise customers using skills-based routing. This recipe contains four queries that help you report about your use of the feature. - Analy...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Upgrading from Insights
    4. Comparing Explore with Insights

    Hi Celia, thanks again for your feedback. Here are the changes I’ve made in response: I’ve left “Requires MAQL” in. It’s an important point of distinction to folk who might be using Insights now a...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore recipes
    4. Zendesk Explore recipes reference

    Hi Thomas, I can tell you this is planned, but there isn't a release date for it yet. We'll let you know in our Announcements section as new features are added to Explore - https://support.zendesk....

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Getting started
    4. Getting started with pre-built dashboards

    Hi Hari and Moshe, I've updated the article to make it clear that people with the Viewer role can only see dashboards that have been shared with them. This includes the pre-built dashboards supplie...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Upgrading from Insights
    4. Comparing Explore with Insights

    Hi Celia, firstly, thanks for spotting the error about MAQL which I've now corrected! We did make a number of changes to this article to consolidate and remove a number items following feedback. I ...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore recipes
    4. Zendesk Explore recipes reference

    Hi everyone, we've just added a new recipe that helps you learn how to create a query that shows the number of chat engagements your agents are having per week, year over year - Chat volume year ov...

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    Rob Stack hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore recipes
    4. Zendesk Explore recipes reference

    Hi everyone. We've just added a new recipe that uses the bubble pack chart type to give you a great visual representation of where your chats are coming from - Identifying where chats originate