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1. Support
2. ...
3. Business rules
4. How can I send satisfaction surveys when tickets gets solved?

Hi team, Best way to have a 'turn around' CSAT sent? Customer gave negative, the team responded... and instead of no CSAT being sent, another is? 

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• Conza
• Bearbeitet 11. Juni 2020 01:51
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1. Community
2. Feedback on Support
3. Side Conversations - Microsoft Teams Integration

Hi,We absolutely need MS Teams integration asap[!]

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• Conza
• Erstellt 4. Mai 2020 02:12
• 1 Stimme

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Hi Nicole,Yes of course. 

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• Erstellt 26. März 2020 00:17
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1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Anyone? *Coo-eee*Elaborating a bit - the agents engaging with the light agents are internal/private comments. There is sometimes a chance that then becomes a public comment to customer. The red fla...

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• Conza
• Bearbeitet 12. März 2020 00:03
• 1 Stimme

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Hi team,Our online support assists customers (end users), and stores (light agents) who process the orders. We have a 5 hour store response SLA.The issue is... all the comments are internal/private...

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• Conza
• Erstellt 27. Februar 2020 22:50
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1. Zendesk updates
2. Announcements
3. Announcing IVR Group Routing in Zendesk Talk

"In the current implementation, order of the call flow amongst the groups cannot be defined."Will this be in a future update?

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• Erstellt 7. Februar 2020 01:28
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1. Support
2. ...
3. Tickets
4. Presenting ticket forms to end users (Professional add-on and Enterprise)

Hi,Can these ticket forms be embedded in a website? Or you need it via Guide and having that activated?  They can be utilised in web widget I gather? All of the above?I have stores (internal) who d...

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• Erstellt 6. Februar 2020 00:04
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1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

Hi,So where can I put these ticket forms?It has to be when submitting a ticket via Guide? Or via web widget?Can we embed into a contact page on our website? All of the above? Is there an article ab...

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• Erstellt 5. Februar 2020 23:58
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1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Re: "2. From there also leave the normal facebook integration set up, with privates messages still turned on. the reason for this is that Zendesk message doesn't create a ticket for the conversatio...

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• Erstellt 19. Dezember 2019 08:27
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1. Support
2. ...
3. Agent guide for Support
4. Using CCs, followers, and @mentions

Re: "When you mention someone in an internal note, Zendesk will add that person to the CC list rather than to the followers' list - a dealbreaker for us as it means that the end users are exposed t...

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• Conza
• Erstellt 26. November 2019 23:59
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