Conza
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Conza hat einen Kommentar hinterlassen
Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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Conza hat einen Kommentar hinterlassen
Issue is still outstanding, no resolutions.Creating a ticket.
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Conza hat einen Kommentar hinterlassen
Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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Conza hat einen Kommentar hinterlassen
Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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Conza hat einen Kommentar hinterlassen
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...
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Conza hat einen Kommentar hinterlassen
Kind of like Contextual workspaces? https://www.zendesk.com/support/contextual-workspaces/ 😀
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Conza hat einen Kommentar hinterlassen
Praise be. Thank you! FYI future reference - our entire 85 store network 1,000+ are light agents. Online support team - agents. Stores process online orders.They aren't engaging us by forwarding an...
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Conza hat einen Kommentar hinterlassen
"Email forwarded by light agent" Is a new reason. No indication why this is suddenly a thing. :\
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Conza hat einen Kommentar hinterlassen
Hi team,I understand that using 'ticket forms' (you can swap around what ticket fields appear where) that is NOT the problem or issue. In the actual "ticket fields' screen, I want to be able to re...
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Conza hat einen Kommentar hinterlassen
Hi team,I understand that using 'ticket forms' (you can swap around what ticket fields appear where) that is NOT the problem or issue. In the actual "ticket fields' screen, I want to be able to re...