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Bonnie Pohlschneider

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    Happy to see that someone wrote an app that can do this and it looks like it's packed with awesome features. Too bad it's $50 per month. We'll be sticking with SendRecurring.com for now unless Swee...

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    +1 from my team as well. Seeing as how this has been going on for 2 years it seems like we need to get this brought to someone's attention. Do we have anyone from Zendesk who can offer an escalatio...

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    Our company is too small to house an internal development team and that price tag is outlandish for us as well Beth. We haven't broached the API subject but I'm also interested if anyone else has a...

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    That's awesome Graeme! It definitely helps for the initial upload. I realize that we'll end up going the route of the API for constantly changing data but that's a bummer for small companies who do...

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    I agree Judd. When we already have the data in a spreadsheet, there should be an easy way to import that into the system. Eliminates human error and makes our lives easier :)

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    I love Matthew's idea of being able to download, modify and then upload again. It is much simpler from a data entry standpoint to modify inside a spreadsheet versus a webpage. And for data that fre...

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    Hi Heather, I posted the request in Product Feedback here: https://support.zendesk.com/hc/en-us/community/posts/360004171267-Schedule-Recurring-Tickets

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    Bonnie Pohlschneider hat einen Kommentar hinterlassen

    Hi Nicole, Yes, we saw the other suggestions of using 3rd party apps however it seems like this should be a feature built into ZenDesk its self. It seems counterintuitive to have to go outside of o...

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    Bonnie Pohlschneider hat einen Post erstellt

    Schedule Recurring Tickets

    Beantwortet

    Is it possible for a Team Leader or Admin to create tickets that will automatically spawn on a recurring schedule? I've seen that others use outside email programs to kick off a recurring email how...

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    Bonnie Pohlschneider hat einen Post erstellt

    Bulk Import Ticket Field Values

    When setting up new ticket fields, it would be nice to have an easy way to bulk upload field values for things like drop-downs and multi-selects. I already have the data in an existing database so ...