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Jeremy Heath

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    Jeremy Heath hat einen Kommentar hinterlassen

    With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be  Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...

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    Jeremy Heath hat einen Kommentar hinterlassen

    How about this, does that look about right? Not sure about the else at the end is it needed? {% assign hour= 'now' | date:'%k' | plus: 0 %}{% if hour > 8 or < 16 %}{"username": "[ {{ticket.id}} ] C...

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    Jeremy Heath hat einen Post erstellt

    Is this idea even possible with Liquid Code and Notify Target?

    OK this relates to a trigger In Action, we use "notify target", and we use "Send feedback to Slack via Http", so we get a prompt in Slack that @calls the people relating to the ticket (technicians)...

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    Jeremy Heath hat einen Kommentar hinterlassen

    @Graeme Carmichael I've used this for a while from a Macro and it has been fine, but lately it has been adding extra spaces between the Good >Morning> Name part. I've not changed anything, here is ...

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    Jeremy Heath hat einen Kommentar hinterlassen

    Hi Leah All I am really saying is show the same label on the view title as you get if you hover the mouse over the title. We work in business hours only so for me the number for the SLA 24hr for ex...

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    Jeremy Heath hat einen Post erstellt

    Can anyone suggest a better way to solve this Support Issue

    Ok, We have a business only support structure. The agents just deal with the customer, and they have technical advisors behind them solving the issues that crop up. And we have multiple customers. ...

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    Jeremy Heath hat einen Post erstellt

    Small visual Qol change I would like to see.

    We are an SLA user and currently we have a wide bar that looks like this and a lot of this bar is completely wasted and spreads the desk out unnecessarily. Could we change it to look like this? Y...

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    Jeremy Heath hat einen Kommentar hinterlassen

    Graeme Carmichael When I read Olivers question. I assumed he meant companies with tickets with No SLA applied to the company?As you describe it, on my system it still shows the companies that have ...

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    Jeremy Heath hat einen Kommentar hinterlassen

    Hi, There probably is a number of ways to do this. The way I did it was to assign a specific tag to each user in an Org.  Create the tags and create a trigger to look for the negative of that condi...

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    Jeremy Heath hat einen Kommentar hinterlassen

    Catherine Michalak We can find the text I am sure but how would I redact it from the original ticket creation? I have looked at the ticket redaction App from Zendesk but it is a manual solution whi...