JACQUELINE LEHR

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

Please consider prioritizing this feature. As a lone writer, I am beyond frustrated with this and many other limitations of the Guide UI. We cannot serve our customers well if you do not serve us w...

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• JACQUELINE LEHR
• Erstellt 22. Januar 2021 16:38
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Customize Help Center "Follow section" email notification

The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...

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• JACQUELINE LEHR
• Erstellt 15. Januar 2021 15:50
• 1 Stimme

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that as important to them. What a waste of...

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• JACQUELINE LEHR
• Erstellt 14. Januar 2021 20:27
• 1 Stimme

1. Community
2. Feedback on Guide
3. Why do my images randomly not load?

I have reported this in the past. Nice to know it's not just me. Can we please get some eyes on this? Thanks!

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• JACQUELINE LEHR
• Bearbeitet 4. Januar 2021 16:22
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Report on Article Links

Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!

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• JACQUELINE LEHR
• Erstellt 14. Oktober 2020 14:33
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Articles associated with Sections

I wholeheartedly agree! Too many clicks and an awkward presentation. I would much prefer that readers see a system requirements article directly under the product category on the landing page. To m...

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• JACQUELINE LEHR
• Erstellt 2. September 2020 21:12
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Giphy in Guide articles

This is an endless source of frustration for me. My employer has very strict video guidelines. It takes time to go through brand approvals, etc. to get a public facing corporate approved video repo...

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• JACQUELINE LEHR
• Erstellt 28. Juli 2020 12:15
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks (Guide Enterprise)

To continue Alex's thought, phrases and hyperlinks are very useful as content blocks. 

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• JACQUELINE LEHR
• Erstellt 23. Juli 2020 12:45
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks (Guide Enterprise)

Central management for content is key. I see the value and much prefer a system where content is more modular, like DITA. Managing and storing content in Guide articles gets out of control very qui...

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• JACQUELINE LEHR
• Erstellt 15. Juli 2020 14:11
• 2 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks (Guide Enterprise)

I think the content blocks feature is a good first attempt, but it doesn't solve any real content reuse problems for me. This is a deal breaker: You manage a content block from within an article. T...

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• JACQUELINE LEHR
• Erstellt 15. Juli 2020 12:53
• 1 Stimme