Kasper B. Christensen

1. Community
2. Feedback on Talk
3. Transfer Calls to Away agent

I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

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• Kasper B. Christensen
• Erstellt 18. März 2019 08:44
• 4 Stimmen

1. Community
2. Feedback on Talk
3. Real-time Dashboard needs an overhaul

@Neil Thank you for the reply. What prompted me to reply to this thread is not so much, that we couldn't build something ourselves using the API or use Geckboard. It's more the fact, that you seem ...

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• Kasper B. Christensen
• Erstellt 13. März 2019 06:18
• 1 Stimme

1. Community
2. Feedback on Talk
3. Real-time Dashboard needs an overhaul

I agree that those additional metrics would be helpful, but also we would love to be able to design our own dashboard with the metrics provided. That way we would be able to use the Talk Real-Time ...

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• Kasper B. Christensen
• Erstellt 26. Februar 2019 10:25
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Zendesk Talk - What position # am I in Queue?

I can most certainly add our support to this as well. In our case this is embarassingly bad, as the average wait time message is ONLY in english. You can't even adjust it to your own language as yo...

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• Kasper B. Christensen
• Erstellt 31. Januar 2019 13:45
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Transfer to Offline Agent

Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads...

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• Kasper B. Christensen
• Erstellt 31. Januar 2019 12:15
• 3 Stimmen