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Kasper B. Christensen

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    Kasper B. Christensen hat einen Kommentar hinterlassen

    I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

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    Kasper B. Christensen hat einen Kommentar hinterlassen

    @Neil Thank you for the reply. What prompted me to reply to this thread is not so much, that we couldn't build something ourselves using the API or use Geckboard. It's more the fact, that you seem ...

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    Kasper B. Christensen hat einen Kommentar hinterlassen

    I agree that those additional metrics would be helpful, but also we would love to be able to design our own dashboard with the metrics provided. That way we would be able to use the Talk Real-Time ...

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    Kasper B. Christensen hat einen Kommentar hinterlassen

    I can most certainly add our support to this as well. In our case this is embarassingly bad, as the average wait time message is ONLY in english. You can't even adjust it to your own language as yo...

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    Kasper B. Christensen hat einen Kommentar hinterlassen

    Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads...