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Jasen Samford

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  • Tracking agents' work

    We typically have 3-4 agents working per day. Based on average 2-3 minute resolution times, it seems that agents working a full day should be able to resolve 120+ tickets per day, yet the tracking ...

  • Forecasting tickets created in months to come

    Beantwortet

    Is it possible to use Explore to forecast estimated tickets created per month based on historical data? I tried to create a query based on the last 3 months that we've been using Zendesk, but could...

  • Daily reporting of tickets solved per hour

    I'm trying to find a way in Explore to break down tickets solved per hour, per day, for one agent over the last 30 days. Preferable a chart that starts Sunday at 12am, goes through Saturday at 11pm...

  • Daily reporting of tickets solved per hour

    I'm trying to find a way in Explore to break down tickets solved per hour, per day, for one agent over the last 30 days. Preferable a chart that starts Sunday at 12am, goes through Saturday at 11pm...