Tobias Hermanns
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Tobias Hermanns hat einen Kommentar hinterlassen
GDPR Compliance (Support) This APP is PAY version (50$ / Account / Month) it will appear directly after install the APP. I hate such "wrong" messages or "hidden payments" just to be show up as Free...
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Tobias Hermanns hat einen Post erstellt
Macro for "Requester to"
Hi, when will it be possible to set Macros with a Requester. i.e. Inform Product Manager Security -> Macro Side Conversation to -predefined-
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Tobias Hermanns hat einen Post erstellt
Position more like Connect E-Mail
Hi, i would find it more fine, if position change to "near by text" instead of bottom, like Connect will do it. /Tobias
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Tobias Hermanns hat einen Post erstellt
How to use that Editor in Macros?
Hi, how can we use "Bold" for example if we put in in by Macros and want have {{ticket.id}} in Bold? Thanks.
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Tobias Hermanns hat einen Kommentar hinterlassen
Points from me: - We´ve updates to Tickets fields, if we delete something and a condition is binded, I would see a popup do delete this condition or remove all condition linked to this update, to...
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Tobias Hermanns hat einen Kommentar hinterlassen
Hey Vincent, this KB needs to be updated for that change. https://support.zendesk.com/hc/en-us/articles/360022181214-Adding-users-to-Explore Regards, Tobias
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Tobias Hermanns hat einen Kommentar hinterlassen
@Zendesk Any plan to enhance SLA "ON-HOLD" to Stop Next Reply Time?
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Tobias Hermanns hat einen Kommentar hinterlassen
Yes, mee too, please share some more insight.
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Search Result Language is wrong
Hi, right now if we for example on "German" language page, Answer Bot write in German, but KB Search Result is English. In English it´s "French". This was working before, any issue here?
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Tobias Hermanns hat einen Post erstellt
SLA Visibility Next Breach - Override always in Red, even another Goal is green
Hi! Can you tell me an easy solution, how to display (without Mouseover) and in views for Agent´s that if Agent Work Time failed, the Agent´s still need to check / fulfill the Next Reply Time targ...