Tobias Hermanns

1. Community
2. Support Q&A
3. POD18 - Performance Issue (Loading Ticket Fields, Merge, Hanging Issue)

Hi,   i think also the editor on ticket fields I remember i can jump with "Tab" through selection and it selected what i searched for, this not possible anymore, need to click with mouse now into i...

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• Tobias Hermanns
• Erstellt 11. September 2020 11:52
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1. Community
2. Support Q&A
3. Getting 502 Bad Gateway

We still face more issues now:   Slowness App´s not loading Search Results without list display and more...  

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• Tobias Hermanns
• Erstellt 9. September 2020 13:57
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1. Community
2. Support Q&A
3. Getting 502 Bad Gateway

We also have high slowness on POD18

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• Tobias Hermanns
• Erstellt 9. September 2020 13:19
• 0 Stimmen

1. Community
2. Support Q&A
3. Getting 502 Bad Gateway

90 Minute Downtime now, seems POD17 is recovered, where POD18 stillin trouble:   https://support.zendesk.com/hc/en-us/articles/360054050653-Service-Incident-September-9th-2020

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• Tobias Hermanns
• Erstellt 9. September 2020 12:53
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1. Community
2. Zendesk Support EAP - Child ticket side conversations
3. SLA possible?

Hi Toby,   sounds good, will it be also vice versa.   If Child Ticket Assignee reply to requester (L1 Agent) for example, can this enable a SLA on Parent Ticket like (Next Reply SLA) that the Origi...

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• Tobias Hermanns
• Erstellt 6. August 2020 07:18
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1. Community
2. Feedback on Support
3. More granular settings for Roles

Same comment from me:   We would like our agents to be able to update organizations but not be able to modify which groups they are in.   Our Agents should do maintenance of Users and Organizations...

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• Tobias Hermanns
• Erstellt 31. Juli 2020 07:52
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing call quality reporting in Zendesk Talk

I monitor the call "Signal Level Icon" always in last 3-4 weeks in Enterprise and I found it till now unhelpful totally. It just say "bad conection" or "good connection" but the real agent feeling ...

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• Tobias Hermanns
• Erstellt 23. Juli 2020 15:49
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1. Talk
2. ...
3. Reporting for Talk
4. Reporting on Talk network and audio quality

Hi,   silence: Silence was detected on the call. This could be due to a missing audio stream or a completely silent stream received. high_jitter: Two conditions can result in calls being tagged ...

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• Tobias Hermanns
• Erstellt 23. Juli 2020 15:47
• 0 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Managing Talk number settings

Hi Devan,   nice try, but not workable.   From 3.000 Calls, 2500 flagged EN-US, and we working in EMEA region.   So most issue is not all Helpcenter languages are activated, so many customer just f...

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• Tobias Hermanns
• Erstellt 29. Juni 2020 09:30
• 0 Stimmen