Tobias Hermanns
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Neueste Aktivität von Tobias Hermanns-
@Zendesk Any plan to enhance SLA "ON-HOLD" to Stop Next Reply Time?
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Yes, mee too, please share some more insight.
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Hi Tim, if you doing it like that, it will re-calculate SLA after back from On-Hold and not helpful. Simple example: SLA Set 1 = Next Reply Time SLA Set 2 = No Next Reply Time Based on your con...
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Also wish yellow color, as Warning for SLA!
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Hi Vincent, thanks, register for EAP. /Tobias
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Hi Vincent, the functionallity is gone. What´s up here?
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Same issue here, our product list have 800 entries and i want to see the Title, not the tag. When this will be fixed?
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Hey Brett and Daniel, nice to see your answer, but I´m quite familar with Events and Triggers. And yes it have something to do with a Trigger, if you´ve a Trigger with an "Open Event" i.e. some Man...
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Hi Andrew, I mean the button from screenshot the default submit button, not the arrow which go to all options. It's clear that I need add missing things and submit again with same options but let...
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Hi Andrew, can you tell me, where we can get this "Smart Solve" App? Thanks! Kind Regards, Tobias