Tobias Hermanns
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Neueste Aktivität von Tobias Hermanns-
Knowledge Capture - Flagged Article Feature isn´t helpful for Multilanguage Articles
Dear Team, there are two issue with new launched "Route Flagged Article to Owner". When I flagged a Translation for example and all out content it English, there is no easy way to find out whic...
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POD18 - Performance Issue (Loading Ticket Fields, Merge, Hanging Issue)
Dear Commmunity, do you also feel POD18 is still more slow after crash 2 days ago? I have feeling our ticket fields with many content (up to 500 entries) take more time to load / search, soemtime...
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Copy of Shapes Feature Removed
AbgeschlossenHi, we need this feature to duplicating Dashboards and Tabs in same Style quite easy. "I would like to let you know that the Explore Team confirmed that the ability to copy shapes has been recent...
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Zendesk Voice: New call notification through speakers, call through headset
Hi, due to Original is closed, and 2 years no update, can you please bring current status? https://support.zendesk.com/hc/en-us/community/posts/203430626-Zendesk-Voice-New-call-notification-thr...
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Remove "NULL" values from Dashboard Filter
Hi, it´s right now impossible to get just a Agent list, the "ALL" can be remove but the "NULL" is always exist. Teamleader only want to see Agent Names, not NULL without any content:
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Schedule Dashboard not visible for every Admin
Hi, an Admin should be able to see All Dashboard Schedule, even when another Admin create it. Most worse case is, some Admin is downgrade to an Agent, and other Admin can´t get / delete the Sch...
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Availibility for Callback Option in IVR!
Hi Zendesk, we want deliver best customer service for our customer. In case no Agent is available (maybe we´re 15 minutes in a Team Meeting). We want customer press "2" for Callback, even in IV...
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Private Apps "Ready to install" are already installed
Dear Zendesk, we´ve deleted surprise APP´s which we´re really need. The TAB clearly say "Available to Install" not Installed. We delete some, but they delete content from "Installed". The only...
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SLA Visibility Next Breach - Override always in Red, even another Goal is green
Hi! Can you tell me an easy solution, how to display (without Mouseover) and in views for Agent´s that if Agent Work Time failed, the Agent´s still need to check / fulfill the Next Reply Time targ...
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Active SLA are invisble for Agent if another SLA is failed!
BeantwortetHi! Can you tell me an easy solution, how to display (without Mouseover) and in views for Agent´s that if Agent Work Time failed, the Agent´s still need to check / fulfill the Next Reply Time ta...