Cristian Ene
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Cristian Ene hat einen Post erstellt
Html content changed displaying correctly
Hi, I changed a template in early may, and it was supposed to look like this: But now,... this is what my customers see. Has Zendesk made changes AGAIN without informing customers?
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Cristian Ene hat einen Post erstellt
Goal: Trigger would not fire if agent created the ticket
BeantwortetHi, We have recently started opening tickets directly, on behalf of our customers, but now, whenever an agent creates a ticket, the client would get the standard "thank you for reaching out to us.....
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Cristian Ene hat einen Kommentar hinterlassen
Nobody? I'll rephrase... I would like a custom text field, to be displayed for the organisation. similar to user data, but related to the entire org. Either details field or notes field... Fo...
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Cristian Ene hat einen Post erstellt
Can I have a text displayed based on organisation?
BeantwortetI need an app or a notification message for the following If user is from organisation, display message in apps section or display alert on screen; Can this be done?
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Cristian Ene hat einen Post erstellt
How do I apply filter to query?
Please see photo below. I want to apply the data filter to the query below.... but I really don't know how to link them. Can anyone help me crack this out?
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I am experiencing the same issue... is there any solution for this? I am surprised as it was reported on December 18th
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Cristian Ene hat einen Kommentar hinterlassen
Managed to fix it... somehow... edited the function... instead of minutes changed to hours... BUT... it calculates hourrs, but it displays as minutes. Vid describing the issue: https://www.uselo...
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Cristian Ene hat einen Post erstellt
I am not getting any results when drill through
I don't understand what's the issue, so the report is accurate, but when i'm trying to drill through the data, and see for example what are the pending tickets per agent, ... I am presented a blank...
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Cristian Ene hat einen Post erstellt
How can I change from min to hour Assigned to solved
I'm trying to change assigned to solved (min) to Assigned to solved (hour), but i am not seeing any option for applying this.