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David Bender

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    David Bender hat einen Post erstellt

    Generate Slack Side Conversation at Ticket Creation

    I don't know if this has been mentioned before, but this is something we recently implemented. We have a Slack channel where all new tickets are funneled to give visibility to our team on incoming ...

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    David Bender hat einen Kommentar hinterlassen

    Thanks Charles! I only needed the name to send with new comments over to our Devs in Clubhouse so that worked great.

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    David Bender hat einen Kommentar hinterlassen

    I'm a bit of a newbie so this may be a dumb question, but I need to include the comment author name in a webhook. I have the latest comment ({{ticket.latest_comment}}) but I can't seem to figure ou...

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    David Bender hat einen Kommentar hinterlassen

    This would be a huge help for us. When we make a visual update to our app, we would like to be able to schedule old articles to unpublish and the updated articles to publish. I know we can't get a ...