Chris Whitley

Dynamically display end user name at organisation level

1. Community
2. Support Q&A

Hello, I have set up a custom field at user and ticket level that is a checkbox designating an end user as the lead / person in charge at their organisation. Is there a way to feed this user's name...

• Chris Whitley
• Erstellt 19. Mai 2021 09:39
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Display article on homepage

1. Community
2. Guide Q&A

I'd like to display an article on the homepage. The article in question is restricted to a specific user segment. I can get the article to display using <a> tags but I'd like it to only appear to t...

• Chris Whitley
• Erstellt 24. September 2020 13:40
• 5 Follower
• 2 Kommentare
• 0 Stimmen

Alias name in Support

1. Community
2. Support Q&A

Is it possible to change the below where it says To: 'FutureLearn Partner Support'? - we have multiple email channels and this makes it confusing for agents which email channel is being used withou...

• Chris Whitley
• Erstellt 4. September 2020 16:00
• 2 Follower
• 3 Kommentare
• 0 Stimmen

Display sections in search results

1. Community
2. Guide Q&A

Is it possible to display sections in the search results alongside articles? Currently the sections only appear as the breadcrumbs for articles in the search results.   Thanks

• Chris Whitley
• Erstellt 9. Juli 2020 09:55
• 7 Follower
• 4 Kommentare
• 2 Stimmen

Login on Zendesk Guide for existing end users

1. Community
2. Guide Q&A

We initially had Zendesk Support and didn't require end users to register to submit tickets.    This is still the case and we then set up Zendesk Guide. I would like to restrict access to certain a...

• Chris Whitley
• Erstellt 10. Dezember 2019 14:43
• 3 Follower
• 1 Kommentar
• 0 Stimmen

Display latest articles

Beantwortet

1. Community
2. Guide Q&A

Is it possible to display a list of articles that have been recently published?   Thanks,

• Chris Whitley
• Erstellt 27. November 2019 11:43
• 2 Follower
• 1 Kommentar
• 2 Stimmen

Organization won't change when changing requester

1. Community
2. Support Q&A

When changing the requester on a ticket the organisation stays the same instead of changing and I receive the following error when trying to save the ticket?   Organization is not a valid organizat...

• Chris Whitley
• Erstellt 20. November 2019 09:56
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Help Center widget search

Beantwortet

1. Community
2. Guide Q&A

When adding labels to an article it affects the weighting of the main search function on help center but doesn't seem to affect the search in the widget? Is there a way we can alter the widget sear...

• Chris Whitley
• Erstellt 31. Oktober 2019 12:32
• 2 Follower
• 1 Kommentar
• 0 Stimmen