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Chris Whitley

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    Chris Whitley hat einen Post erstellt

    Display article on homepage

    1. Community
    2. Guide Q&A

    I'd like to display an article on the homepage. The article in question is restricted to a specific user segment. I can get the article to display using <a> tags but I'd like it to only appear to t...

    • Chris Whitley
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    Chris Whitley hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Alias name in Support

    Ben Van Iten Thanks - another related question. Is it possible to hide the account name completely displayed next to agent's name like in image above? I know I can edit this name but not sure if I...

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    Chris Whitley hat einen Post erstellt

    Alias name in Support

    1. Community
    2. Support Q&A

    Is it possible to change the below where it says To: 'FutureLearn Partner Support'? - we have multiple email channels and this makes it confusing for agents which email channel is being used withou...

    • Chris Whitley
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    Chris Whitley hat einen Post erstellt

    Display sections in search results

    1. Community
    2. Guide Q&A

    Is it possible to display sections in the search results alongside articles? Currently the sections only appear as the breadcrumbs for articles in the search results.   Thanks

    • Chris Whitley
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    Chris Whitley hat einen Post erstellt

    Login on Zendesk Guide for existing end users

    1. Community
    2. Guide Q&A

    We initially had Zendesk Support and didn't require end users to register to submit tickets.    This is still the case and we then set up Zendesk Guide. I would like to restrict access to certain a...

    • Chris Whitley
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    Chris Whitley hat einen Post erstellt

    Display latest articles

    Beantwortet
    1. Community
    2. Guide Q&A

    Is it possible to display a list of articles that have been recently published?   Thanks,

    • Chris Whitley
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    • 2 Follower
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    Chris Whitley hat einen Post erstellt

    Organization won't change when changing requester

    1. Community
    2. Support Q&A

    When changing the requester on a ticket the organisation stays the same instead of changing and I receive the following error when trying to save the ticket?   Organization is not a valid organizat...

    • Chris Whitley
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    Chris Whitley hat einen Post erstellt

    Help Center widget search

    Beantwortet
    1. Community
    2. Guide Q&A

    When adding labels to an article it affects the weighting of the main search function on help center but doesn't seem to affect the search in the widget? Is there a way we can alter the widget sear...

    • Chris Whitley
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    Chris Whitley hat einen Kommentar hinterlassen

    1. Community
    2. Guide Q&A
    3. Display all articles on category page

    Thank you both, this is resolved now. A previous piece of code used to display subsections on the category page was limiting the listed articles to 3 rather than the default 6 which I've fixed now.

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    Chris Whitley hat einen Post erstellt

    Display all articles on category page

    Beantwortet
    1. Community
    2. Guide Q&A

    I'm having difficulties displaying all articles in a section on the category page which seems limited to 3 per section: https://futurelearnpartnersupport.zendesk.com/hc/en-us/categories/36000217713...

    • Chris Whitley
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