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Hannes Edström

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    Hannes Edström hat einen Kommentar hinterlassen

    Hi Anders, No, unfortunately we haven't made any progress with this. We use Jabra headphones, most via browser and some via phone. But it isn't working like we would like.

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    Hannes Edström hat einen Kommentar hinterlassen

    +1 Here as well. When i checked our % of completed calls, almost half of the abandoned calls are during IVR. Just not acceptable.

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    Hannes Edström hat einen Post erstellt

    Jabra compability

    Hi!   We are about to launch into zendesk talk, we use Jabra headphones. We plan to to take the calls via Browser. Our Jabra re-seller tells me that zendesk isnt compatible with Jabra, so several f...

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    Hannes Edström hat einen Post erstellt

    Side conversation, merging tickets

    Dear Zendesk.   When i merge two tickets and the ticket that im mergine has a side conversation, that doesnt merge. So when i get an asnwer to that side conversation, nothing happens.    Would be g...