Marcel
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Marcel hat einen Kommentar hinterlassen
Would love to see that addressed as well, yes.
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Marcel hat einen Kommentar hinterlassen
Thanks again for your help, @Jessica! :)
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Marcel hat einen Post erstellt
AVG Tickets Created per Day Month
BeantwortetHi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...
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Marcel hat einen Kommentar hinterlassen
Thank you for the confirmation, @Vincent. Best,Marcel
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Marcel hat einen Kommentar hinterlassen
+1 for Guide datasets to get more insights into the knowledge base articles and community forum usage. Best,Marcel
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Marcel hat einen Post erstellt
Scheduled reports not getting delivered
GeplantHi, I already escalated this as a support ticket; it looks like some scheduled reports are not getting delivered at the moment – in my case the weekly CS report I set up to be delivered every Monda...
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Marcel hat einen Kommentar hinterlassen
Thank you for the update, @Joe!
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Marcel hat einen Post erstellt
Week over Week % Change for SLA Targets %
Hi, I am trying to create a brief summary report, which contains % change for different time ranges (week over week, month over month, etc.). I have trouble getting this to work for my custom stand...
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Marcel hat einen Kommentar hinterlassen
Good point, agreed. Would be nice to have Publish as primary button. Best,Marcel
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Marcel hat einen Kommentar hinterlassen
@Amber S from Zendesk's Support Team helped me with this; the solution was in the settings of the row selector: The menu item Selected position was set to Selected position itself, instead of Selec...