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Matt Carrington

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    Matt Carrington hat einen Kommentar hinterlassen

    I agree with the above, this is a real issue for many customers and it would be good to know that its being investigated at least.

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    Matt Carrington hat einen Kommentar hinterlassen

    Hi Thomas.Thanks for the reply.  That setting only affects the setting where an agent has a forwarded number setup on their account.I want to be able to do cold transfers to anyone even external nu...

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    Matt Carrington hat einen Post erstellt

    Blind/Cold Transfers

    Hi ZenDesk,  Is there a way that Cold/Blind Transfer?  This is a real issue for our company as we transfer to external companies frequently.  With the inability to Cold transfer our agents are havi...

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    Matt Carrington hat einen Kommentar hinterlassen

    I agree, this is a significant stumbling block for using ZenDesk Talk.  Our agents are having to wait on the phone for considerable amount of time for the transfer to be answered and this is wastin...