Gerald Cunningham

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  • Call Queue Alert

    Hello all,   Has anyone come up with  a way to trigger an "alert" when calls is holding in a queue. As an agent not assigned to a Group, I want to receive an alert that  a call is holding so I can ...

  • Call Queue Monitoring

    Hello all. Has anyone come up with  an app, or a way to view details on the calls that are holding in the queue? For instance when we have a call in queue, we would like to see something similar to...