Neil Weldon

1. Community
2. Feedback on Talk
3. Call Routing to Agents more than once

We have been looking at this issue. Simply retrying agents with a call does not work in all circumstances, especially for smaller teams. In a circumstance where an agent steps away without changi...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 7. Oktober 2020 08:46
• 1 Stimme

1. Community
2. Feedback on Talk
3. Average wait time message using current queue activity?

We do hear you and we have this on our roadmap and we will be tackling it as soon as we can. We'll update again when we have a better indication of delivery dates. Neil Weldon | Snr Director of Pr...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 7. Oktober 2020 08:29
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Reducing the time delay between decline/unanswered call and next available agent.

Hi Oliver Tietze You can review the product documentation under "Call Offering Time Limit" Regards,  Neil 

• Kommentar anzeigen
• Neil Weldon
• Erstellt 6. April 2020 08:03
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Multi-Brand: Separate Call Queues for Separate Brands

Hi Montana, thanks for the feedback. Obviously we don't have what you are suggesting at this time but I'm happy to work with your Success team to see what we can do in terms of extending queue siz...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 12. März 2020 14:27
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback on Talk
3. Reducing the time delay between decline/unanswered call and next available agent.

Configuring the Call offering time was something that was announced back in June among further updates. This announcement may be found here. Specifically this feature is part of the Talk Enterprise...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 15. Oktober 2019 07:37
• 0 Stimmen

1. Community
2. Feedback on Talk
3. IVR - Routes need 'no keypress' option

Hi Caleb, As a keypress you may select 'Default'. Default is the route that will be acted upon when there are no keypresses although we do play the greeting 3 times prior to taking the default opt...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 3. Juli 2019 08:32
• -3 Stimmen

1. Community
2. Feedback on Talk
3. Caller ID on outbound calls

Hi William, It is possible to add an external number, which is a number not in Talk but which can be used for making outbound calls and using the Caller ID of that number. Details on how to do tha...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 22. Mai 2019 09:51
• -1 Stimmen

1. Community
2. Talk Q&A
3. Callback offered after main greeting

Hi All, You have the option to change your wait greeting and you can record it such that callback is only offered to customers after a specific period of time instead of at the start. Thanks Neil...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 13. März 2019 09:35
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Limiting Access to Recordings for Agents

We recognise the need for more granular permissions across features for Admins, Team Leads and Agents and this is something that we are looking to figure out. Thanks for your input as this helps u...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 13. März 2019 09:28
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Sort phone number list

Hi Francis, We recognise the problem around phone numbers admin when you have many numbers and we exploring how we can address this. Don't have a timeline for you right now but it is amongst our p...

• Kommentar anzeigen
• Neil Weldon
• Erstellt 13. März 2019 09:26
• 0 Stimmen