Samantha Lester

1. Community
2. User Tips & Tricks
3. Tips for Insights reporting (Professional and Enterprise)

Hi All, Does anyone have any suggestions for creating a report that gives the number of tickets which have been solved within 14 days (336 hours)? I can get # hours to solve, but can't seem to filt...

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• Samantha Lester
• Erstellt 27. Februar 2017 17:59
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1. Community
2. User Tips & Tricks
3. Funky up your search box!

Thank you for posting this!

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• Samantha Lester
• Erstellt 8. März 2016 15:58
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1. Community
2. User Tips & Tricks
3. How to add tabs to your Help Center home page

Thanks for the tip! I tried it on my sandbox and my sections aren't appearing. I'm on the Swiftest Elk theme.  Assets: http://www.screencast.com/t/N1WGjLClLe Document head: http://www.screencast.co...

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• Samantha Lester
• Erstellt 8. März 2016 15:27
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1. Community
2. Support Q&A
3. View whether public reply was actually sent

You can use the Show All Events button to see if your trigger(s) are firing to send the email, etc. http://www.screencast.com/t/2hi3srN1QMTn

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• Samantha Lester
• Erstellt 3. März 2016 20:56
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1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Agree!

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• Samantha Lester
• Erstellt 10. Februar 2016 15:03
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1. Community
2. Support Q&A
3. How to show article labels?

Thank you, Jessie!

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• Samantha Lester
• Erstellt 6. Januar 2016 22:52
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1. Community
2. Support Q&A
3. How to show article labels?

I agree that this would be a helpful feature. Even if you could allow us to customize the HTML and insert them (maybe there is already a way to do this?). This is important because if I am editing ...

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• Samantha Lester
• Erstellt 5. Januar 2016 14:38
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1. Community
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

+1!

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• Samantha Lester
• Erstellt 24. September 2015 20:01
• 1 Stimme

1. Community
2. Feedback on Gather
3. Reply to forum topics via email

We're using Help Center and I think it's usually just an oversight that people respond to new posts via email, but in the future it would be helpful if they could respond to new posts via email!

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• Samantha Lester
• Erstellt 26. August 2014 15:33
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1. Community
2. User Tips & Tricks
3. Guide community tips for Help Center

@leon You can still use HTML code so I think you would be able to add iframes as long as you have the HTML code for them. (Sorry for butting in; a Zendesk person will probably have a better answer!)

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• Samantha Lester
• Erstellt 4. Oktober 2013 18:31
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