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Marie-Cathrine Sørensen

Community Moderator
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Neueste Aktivität von Marie-Cathrine Sørensen
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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi Lohith, There are two ways to approach this one: You can create a standard calculated metric for each bracket or create a standard calculated attribute that divides your unsolved tickets into br...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    If you have tickets that are solved by triggers, automations, or end-users, they will not be counted in the Solved ticket in the Agent updates tab as that one also only looks at updates where the r...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi Farhan, Solved tickets in the Ticket dataset displays tickets with the status solved or closed where Solved tickets in the Ticket updates dataset looks at the event of solving tickets (update wh...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    I tried looking into it and unfortunately, it doesn't seem like you can rename the values of the attribute without losing the time axis option and thereby the option to display timeslots with no da...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi, To my knowledge, there isn't an attribute for that field, but I will go ahead and ask some of the other community moderators and team to see if they have a way to report on this. #helpsome rega...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi, This could be caused by the fact that the top section is rather small. Could you try and go to Chat configuration > Displayed values and remove the checkmark from Hide text collisions to see if...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi Vladimir, You can create a report similar to the one in your image by following these steps: In metrics, add Tickets In columns, add Ticket created - Year and Ticket created - Month In rows, ...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi, You can find the ratings in the Chat: Engagement dataset. In metrics, you can find rating data under Chat satisfaction. Here you find Good rated chats, Bad rated chats, satisfaction score %, et...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi Taylor, Since you are using a time-based attribute, you should be able to display hours with no tickets by going to Result manipulation > Time axis and clicking the Use time axis checkbox. It wi...

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    Marie-Cathrine Sørensen hat einen Kommentar hinterlassen

    Hi Darren, I don't know if you figured this out yet, but have you selected "Do not share across tab" on the type filter settings? If not, this could be the cause since it otherwise will share the s...