David Gillespie

1. Community
2. Zendesk Integrations EAP - Atlassian Statuspage for Support and Chat
3. [EAP: Statuspage for Support] snippet for Help Center Guide

Hi Jeremy - thanks for the feedback and great to hear! 

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• David Gillespie
• Erstellt 3. Oktober 2019 23:07
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1. Support
2. ...
3. Integrations
4. Setting up Atlassian Statuspage for Guide

Hi Jeremy, you could edit the script but it wouldn't be supported by Zendesk. Hi Adam, the header looks like the screenshot below. It's really easy to implement if you just download the file and fo...

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• David Gillespie
• Erstellt 3. Oktober 2019 23:05
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1. Community
2. Zendesk Integrations EAP - Atlassian Statuspage for Support and Chat
3. [EAP: Statuspage for Support] snippet for Help Center Guide

Hi Allen and Jeremy, Some great news: we're really excited to announce the Atlassian Statuspage integration for Guide. Here's how you can set up the integration.  Thanks, David

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• David Gillespie
• Bearbeitet 3. Oktober 2019 01:45
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1. Community
2. Zendesk Support EAP - Discord Integration
3. Discord bot offline

Hi Josch and Haeli - thanks for raising this. I've passed it onto our engineers and we'll work to get this back online shortly. Thanks, David

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• David Gillespie
• Erstellt 2. Oktober 2019 02:15
• 0 Stimmen

1. Support
2. ...
3. Integrations
4. Slack: Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Andrei - thanks for following up. Unfortunately I don't have an update but will try to get back to you by the end of this week. Hi Loren - thanks for sending through your feedback! Just to clari...

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• David Gillespie
• Bearbeitet 29. September 2019 23:12
• 0 Stimmen

1. Support
2. ...
3. Integrations
4. Slack: Understanding, installing, and configuring the Slack for Zendesk Support integration

No problems Emma. We're having to make some other major changes to the integration which unfortunately means we may not get around to fixing this specific bug for until 2020. We've had a few custom...

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• David Gillespie
• Erstellt 18. September 2019 06:46
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1. Support
2. ...
3. Integrations
4. Slack: Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Emma - sorry to hear about this. Was this channel converted from a Public channel to a Private channel at one point? We have a known bug with the integration where these channels won't appear as...

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• David Gillespie
• Erstellt 17. September 2019 23:52
• 0 Stimmen

1. Support
2. ...
3. Integrations
4. Slack: Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Elis and Jimmy, This is a bug in our apps management page - the Slack integration IS NOT a v1 app and there is no user action required, you will be able to keep using it after October 2019 with ...

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• David Gillespie
• Erstellt 10. September 2019 23:31
• 1 Stimme

1. Community
2. Support - Integrations and Third-Party Apps
3. Zendesk Wordpress Plugin: Ticket access & overview in WP frontend for logged-in users possible?

Hi Benno, Yes, the plugin allows you to have full access to your views, tickets (including custom fields) and comments from within the Wordpress Admin page. Thanks, David

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• David Gillespie
• Erstellt 2. September 2019 01:00
• 0 Stimmen

1. Community
2. Support - Integrations and Third-Party Apps
3. More Microsoft Teams Zendesk integrations?

Hi Chad, Thanks for your feedback. We're collecting feedback on the MS Teams integration at the moment so I will add this request to our backlog. Thanks, David

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• David Gillespie
• Erstellt 22. August 2019 01:16
• 1 Stimme