David Gillespie

1. Community
2. Zendesk Integration EAP - New Shopify Integration
3. Cancelling or refunding Shopify orders in Support

Hi Dwayne McConney, Unfortunately not, because there are a number of steps that require user input instead of a single action, we aren't able to put the refund into a macro. Hi Pod Lyfe, We issue t...

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• David Gillespie
• Erstellt 17. September 2020 05:44
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1. Community
2. Feedback on Support
3. JIRA integration supports attachments

Hi Isaac, Thanks for your feedback, I've taken note and added to the candidate feature.  Unfortunately this isn't on our current roadmap, I'll update you if we bring the feature in. Thanks, David

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• David Gillespie
• Erstellt 17. September 2020 01:16
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1. Zendesk updates
2. Announcements
3. Announcing the Shopify Refunds and Shopify Events for Sunshine EAP

Hi Amie B, Refunds and Cancellations doesn't require Sunshine, only the Events and Profile part does. Thanks, David

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• David Gillespie
• Erstellt 16. September 2020 05:07
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1. Community
2. Zendesk Integration EAP - New Shopify Integration
3. Tracking information immediately displayed on Shopify Sidebar

Hi Marco, Thanks for your feedback! I've captured this and passed it onto our designer.  Cheers, David

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• David Gillespie
• Erstellt 16. September 2020 01:24
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1. Zendesk updates
2. Announcements
3. Announcing the Shopify Refunds and Shopify Events for Sunshine EAP

Hi Graham, Thanks for this feedback and yes this makes sense. We currently don't cater for this use case, but I've captured your feedback as a potential feature candidate.  Hi Sebastian Juul Jensen...

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• David Gillespie
• Erstellt 16. September 2020 01:22
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1. Support
2. ...
3. Slack integration
4. Using the Slack for Zendesk integration

Hi Peter Eacmen, Unfortunately in the current integration we don't allow message from Zendesk to be modified, so you won't be able to insert that variable. I've captured this as feedback for our ne...

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• David Gillespie
• Erstellt 15. September 2020 01:58
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1. Zendesk updates
2. Announcements
3. Announcing the Shopify Refunds and Shopify Events for Sunshine EAP

Hi Graham, Yes, confirming that the refunds feature is now released. We haven't posted a video but the feature is available. With regards to timeline entries, are these created when you update the ...

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• David Gillespie
• Erstellt 15. September 2020 01:54
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1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Brenda Guardado - we are looking to build the new integration at the end of 2020, with an EAP release some time in the first half of 2021. Hi Jiri Kanicky - this functionality isn't a current fe...

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• David Gillespie
• Erstellt 14. September 2020 06:07
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1. Community
2. Zendesk Support EAP - Discord Integration
3. Feedback on the Current Status

Hi Brett Sita, Thank you for taking the time to document and share your feedback on the integration! I've shared this with our team, we should be able to implement a few of these changes but some m...

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• David Gillespie
• Erstellt 9. September 2020 08:14
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1. Community
2. Integrations and Apps Q&A
3. Restricted access to Zendesk in Jira

Hi Jeanette Schmidt Kjær, You can restrict which roles can see the integration, follow the steps "To restrict access to the Jira Cloud app" in the this article. Thanks, David

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• David Gillespie
• Erstellt 2. September 2020 06:51
• 0 Stimmen