David Gillespie

1. Community
2. Feedback on Support
3. Shopify integration

Hi Rachel Friedline & Christine LF, Just wanted to give an update on the changes we've made to the Shopify apps over the past week: We're now surfacing the tracking number(s) on the summary page C...

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• David Gillespie
• Erstellt 19. Januar 2021 11:13
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1. Community
2. Integrations and Apps Q&A
3. New Shopify App Integration as of Jan 12/21

Hi Ashley Spencer & Ludian Magallano, Just wanted to give an update on the changes we've made to the apps over the past couple of days: We're now surfacing the tracking number(s) on the summary pa...

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• David Gillespie
• Bearbeitet 19. Januar 2021 11:09
• 1 Stimme

1. Support
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

Hi Andrea B, Unfortunately there isn't a mechanism to do a bulk historical update of ticket events from Zendesk to Hubspot within the current integration. I've added this as a feature request for t...

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• David Gillespie
• Erstellt 18. Januar 2021 22:47
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1. Community
2. Zendesk Support EAP - Discord Integration
3. Encountering errors with the bot

Hi Rhyan, Thanks for flagging this and hopefully we can get this resolved quickly. I've raised a ticket on your behalf so I can get some more details about your Zendesk and Discord accounts. Thanks...

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• David Gillespie
• Erstellt 18. Januar 2021 07:42
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1. Community
2. Feedback on Support
3. Attach multiple Zendesk domains to one Jira

Hi Simon, Thanks for the feedback and appreciate your frustration. I've added it to the feature request and will update this group if and when we decided to build this into the integration. Thanks,...

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• David Gillespie
• Erstellt 18. Januar 2021 07:38
• 0 Stimmen

1. Community
2. Integrations and Apps Q&A
3. Existing Slack threads mapping to new tickets and auto-attaching side conversations

Hi Dan Ochs, Thanks for detailing this use case and outlining the behaviour you'd like to see out of the app, makes complete sense and would be a great experience, particularly if we captured all t...

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• David Gillespie
• Erstellt 15. Januar 2021 03:31
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1. Community
2. Feedback on Support
3. Shopify integration

Hi Rachel Friedline, We've just deployed some changes to reduce the clicks to get to the tracking number, made the tracking number easy to copy-paste & reduce the required navigation through the ap...

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• David Gillespie
• Erstellt 15. Januar 2021 03:08
• 0 Stimmen

1. Community
2. Zendesk Support EAP - Discord Integration
3. How to send discord tickets to groups?

Hi Rhyan Smith, Very interesting use case. We'd need to be able to identify which Discord server the ticket came from, and then we could use a trigger to route it to the Group.  Unfortunately we do...

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• David Gillespie
• Erstellt 14. Januar 2021 08:54
• 1 Stimme

1. Community
2. Zendesk Support EAP - Discord Integration
3. Start a support ticket via emoji reaction

Hi Rhyan Smith, Thanks for the feedback and great feature suggestion! I've passed this onto the development team to see if this is possible.  Thanks, David

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• David Gillespie
• Erstellt 14. Januar 2021 08:50
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1. Community
2. Zendesk Support EAP - Discord Integration
3. Bot Not Working

Hi Dan, Really sorry for the delayed response and hopefully we can get you up and running quickly! I've raised a ticket on your behalf to get some more details. Thanks, David

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• David Gillespie
• Erstellt 14. Januar 2021 08:44
• 0 Stimmen