David Gillespie
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David Gillespie hat einen Kommentar hinterlassen
Hi Dan, It still sounds like Side Conversations could still be used for your use case. Once you've given the Zendesk app permission to be in all your public channels, you'll be able to start a Side...
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David Gillespie hat einen Kommentar hinterlassen
Hi D Hill, Side-Conversations via Slack would be perfect for your use case. Here's an article on the feature, how it works and how you can get it set up. Thanks, David
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David Gillespie hat einen Kommentar hinterlassen
Hi Misty, Unfortunately this feature is not available in the integration. Thanks, David
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David Gillespie hat einen Kommentar hinterlassen
Hi Henry, I've just raised one on your behalf from your post. You should hear back from our Advocacy team shortly. Thanks David
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David Gillespie hat einen Kommentar hinterlassen
Hi Henry, 1. Thanks for confirming. If it's only 1 channel then they should be coming through. 2. All the available options for ticket notifications should be selected, but it sounds like you've do...
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David Gillespie hat einen Kommentar hinterlassen
Hi Misty, Unfortunately the "jira_escalated" tag is set by default and can't be removed or changed. There have been a few customers reporting this feature, I've noted your feedback with this reques...
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David Gillespie hat einen Kommentar hinterlassen
Hi Henry, You should be able to see changes to all tickets sent through as notifications to Slack. If you select "All" under the status and groups (as it looks like you've set), you should receive ...
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David Gillespie hat einen Kommentar hinterlassen
Hi Denis, Now I follow. I believe JIRA are actively developing that capability, see the latest status of their development here. Thanks, David
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David Gillespie hat einen Kommentar hinterlassen
Hi Денис, You should be able to use the Post function in a new generation project today. Thanks, David
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David Gillespie hat einen Kommentar hinterlassen
Hi Peter, Thank you for explaining your use case and yes this makes sense! I've captured this as feedback for our next iteration of the integration and we'll endeavour to make sure we can help cove...