Eric Gao

1. Community
2. Explore Q&A
3. 30D/60D Simple Moving Average for SLA % Achieved

Hi L M, Adding to Graeme's point above - Explore currently does not handle running/rolling averages like Insights would. The most viable options would be to use the Date Range Calculated Metric (as...

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• Eric Gao
• Erstellt 19. August 2019 17:54
• 1 Stimme

1. Community
2. Feedback on Explore
3. Support Web Form and Widget should be separate Channels in Explore

Hi Elizabeth and Sarah, We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset: The configuration above should show us all th...

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• Eric Gao
• Erstellt 8. August 2019 18:02
• 2 Stimmen

1. Community
2. Explore Q&A
3. AVG Tickets Created per Day Month

Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...

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• Eric Gao
• Erstellt 21. Juni 2019 17:11
• 1 Stimme