Eric G. Gao
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Neueste Aktivität von Eric G. Gao-
Hi Sam, Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and...
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Hi Joanna, You are very welcome. Unfortunately the workaround for tag exclusion (in my previous post) would only get us a total count (for tickets without a specific tag) and not the actual underly...
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Offizieller Kommentar Hi Marie-Cathrine, Thanks for taking part in our AMA! You are certainly on the right track - the setup below should get you closer to the goal. This would return the # of public agent replies and t...
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Offizieller Kommentar Hi Michael, Thanks for taking part in our AMA! While Views are often great for validating data in queries (and vice-versa), there are a few caveats in both tools that might cause some discrepancy b...
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Offizieller Kommentar Hi Joanna, Thanks for taking part in our AMA! The short answer is yes - Explore does handle tag reporting. Here is a detailed guide on tag reporting that serves as a great starting point for Explor...
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Offizieller Kommentar Hi Simone, Thanks for taking part in our AMA! Yes it is possible to create queries for these. For "Avg replies month", you would use the Support: Ticket updates with a similar setup below: For "Av...
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Offizieller Kommentar Hi Brandon, Thanks for taking part in our AMA! In addition to creating separate queries & dashboards, we would also recommend creating custom metrics that specify the ticket brand within the formul...
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Hi L M, Adding to Graeme's point above - Explore currently does not handle running/rolling averages like Insights would. The most viable options would be to use the Date Range Calculated Metric (as...
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Hi Elizabeth and Sarah, We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset: The configuration above should show us all th...
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Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...