Eric G. Gao
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Stimmen zur Aktivität von Eric G. Gao-
Hi Matt, Unfortunately there is not a native metric that captures transferred chats that later dropped. That said, you could potentially look into creating a custom metric with some logic involvin...
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Hi Heather, The Satisfaction tab, as well as the default satisfaction queries in Explore, will be looking at the ticket solved date (rather than the CSAT rated date). Explore currently does not ha...
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Hi Yoosuf, Thanks for reaching out. If you are on an integrated account (Support + Chat) then these APIs will not be accessible due to deprecation. If you are on a standalone Zopim instance and st...
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Thanks for sharing the example, David! In regards to the Pending status, it will be included in the "Unsolved tickets age" since it's essentially capturing the total time elapsed between the ticke...
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Correction below - The two are: "dashboard_title" and "date" (with double curly brackets added). Thanks, Eric G. Gao | Technical Support Architect | Zendesk
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Hi David, There are currently two placeholders available for Explore dashboard scheduling: title for the dashboard date of the dashboard in the agent's timezone Thanks, Eric G. Gao | Technical S...
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Offizieller Kommentar Hi Marie-Cathrine, Thanks for taking part in our AMA! You are certainly on the right track - the setup below should get you closer to the goal. This would return the # of public agent replies and t...
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Offizieller Kommentar Hi Michael, Thanks for taking part in our AMA! While Views are often great for validating data in queries (and vice-versa), there are a few caveats in both tools that might cause some discrepancy b...
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Offizieller Kommentar Hi Simone, Thanks for taking part in our AMA! Yes it is possible to create queries for these. For "Avg replies month", you would use the Support: Ticket updates with a similar setup below: For "Av...
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Offizieller Kommentar Hi Joanna, Thanks for taking part in our AMA! The short answer is yes - Explore does handle tag reporting. Here is a detailed guide on tag reporting that serves as a great starting point for Explor...