Eric Gao
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Hi Kyle - Explore currently cannot report on Ticket Comments or Ticket Description. We recommend checking out the Explore reference for a complete list of available metrics and attributes. The good...
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Hi Jesse, Once you have created the Standard Calculated Attribute as instructed in the recipe, you will see the "Calculated attributes" section under Rows: Note - make sure that in Step 4 you are ...
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Hi Chris, yes this can be used to see how many tickets you have received via your Help Center(s). It will come under "Web form" (rather than "Web service"). Check out Ticket Channels in Explore for...
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Hi Sam, Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and...
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Hi Joanna, You are very welcome. Unfortunately the workaround for tag exclusion (in my previous post) would only get us a total count (for tickets without a specific tag) and not the actual underly...
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Offizieller Kommentar Hi Marie-Cathrine, Thanks for taking part in our AMA! You are certainly on the right track - the setup below should get you closer to the goal. This would return the # of public agent replies and t...
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Offizieller Kommentar Hi Michael, Thanks for taking part in our AMA! While Views are often great for validating data in queries (and vice-versa), there are a few caveats in both tools that might cause some discrepancy b...
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Offizieller Kommentar Hi Joanna, Thanks for taking part in our AMA! The short answer is yes - Explore does handle tag reporting. Here is a detailed guide on tag reporting that serves as a great starting point for Explor...
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Offizieller Kommentar Hi Simone, Thanks for taking part in our AMA! Yes it is possible to create queries for these. For "Avg replies month", you would use the Support: Ticket updates with a similar setup below: For "Av...
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Offizieller Kommentar Hi Brandon, Thanks for taking part in our AMA! In addition to creating separate queries & dashboards, we would also recommend creating custom metrics that specify the ticket brand within the formul...