Eric G. Gao
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Hi Kyle - Explore currently cannot report on Ticket Comments or Ticket Description. We recommend checking out the Explore reference for a complete list of available metrics and attributes. The good...
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Hi Elizabeth and Sarah, We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset: The configuration above should show us all th...
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Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...
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Hi Jane, The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly. Warm Regards, Eric Eric G. Gao | Technical Su...
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Hi Kyle, There is unfortunately not a way to automatically apply a certain User Tag to existing/new users. A tag must be manually added to each user's profile either manually or via our Update Use...
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Hi Alex, While there is not a View condition that can filter on where "Assignee updated" is null, you could add "Assignee updated" as a column to your view, then apply an ascending sort on that co...
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Hi Bobby, You can report on organization fields to a certain extend when working in the Talk dataset in Explore. You can find the list of reportable org fields here: https://support.zendesk.com/h...
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Hi Jesse, Once you have created the Standard Calculated Attribute as instructed in the recipe, you will see the "Calculated attributes" section under Rows: Note - make sure that in Step 4 you are ...
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Hi Chris, yes this can be used to see how many tickets you have received via your Help Center(s). It will come under "Web form" (rather than "Web service"). Check out Ticket Channels in Explore for...
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Hi Sam, Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and...