Eric Gao
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Hi Kyle - Explore currently cannot report on Ticket Comments or Ticket Description. We recommend checking out the Explore reference for a complete list of available metrics and attributes. The good...
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Hi Elizabeth and Sarah, We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset: The configuration above should show us all th...
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Hi Jesse, Once you have created the Standard Calculated Attribute as instructed in the recipe, you will see the "Calculated attributes" section under Rows: Note - make sure that in Step 4 you are ...
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Hi Chris, yes this can be used to see how many tickets you have received via your Help Center(s). It will come under "Web form" (rather than "Web service"). Check out Ticket Channels in Explore for...
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Hi Sam, Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and...
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Hi Joanna, You are very welcome. Unfortunately the workaround for tag exclusion (in my previous post) would only get us a total count (for tickets without a specific tag) and not the actual underly...
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Offizieller Kommentar Hi Brandon, Thanks for taking part in our AMA! In addition to creating separate queries & dashboards, we would also recommend creating custom metrics that specify the ticket brand within the formul...
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Hi L M, Adding to Graeme's point above - Explore currently does not handle running/rolling averages like Insights would. The most viable options would be to use the Date Range Calculated Metric (as...
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Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...
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Offizieller Kommentar Hi Marie-Cathrine, Thanks for taking part in our AMA! You are certainly on the right track - the setup below should get you closer to the goal. This would return the # of public agent replies and t...