Flavio Lira

1. Community
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I believe what Zendesk shows its users through this and many other highly-requested features for small businesses is that small accounts don't really move the needle of development prioritization f...

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• Flavio Lira
• Erstellt 1. Mai 2020 15:09
• 0 Stimmen

1. Community
2. Feedback on Talk
3. Routing Zendesk Talk calls to multiple agents at the same time

I think small businesses, who would benefit the most from this feature, don't move the needle very much for Zendesk, unfortunately... if most of their revenue comes from large businesses with dedic...

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• Flavio Lira
• Bearbeitet 15. Februar 2020 17:44
• 1 Stimme

1. Community
2. Feedback on Talk
3. Strip signature from proactive texts

Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

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• Flavio Lira
• Erstellt 10. Januar 2020 22:01
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Chat log recorded in Zendesk has incorrect Timezone

Fast-followers, on your marks!

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• Flavio Lira
• Erstellt 14. November 2019 19:45
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Preview text as customer is typing

+1 for all the reasons above

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• Flavio Lira
• Erstellt 12. November 2019 13:41
• 1 Stimme

1. Community
2. Feedback on Support
3. Customize search results columns

+1 for all the reasons above :)

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• Flavio Lira
• Erstellt 4. November 2019 17:11
• 3 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Viewing customer context in a ticket

Hi! I understand archived tickets won't show on the customer context and we can live with that. Would it be possible, though, to at least let the agents know that there are archived tickets that ar...

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• Flavio Lira
• Erstellt 9. Oktober 2019 15:31
• 2 Stimmen

1. Community
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

C'mon, Zendesk, be good to us and help us eliminate busy-work as you do so well!

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• Flavio Lira
• Erstellt 27. September 2019 14:28
• 1 Stimme

1. Community
2. Feedback on Chat
3. Chat log recorded in Zendesk has incorrect Timezone

Commenting to help the thread gain traction

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• Flavio Lira
• Erstellt 4. September 2019 13:06
• 2 Stimmen

1. Community
2. Feedback on Chat
3. Disable offline messages for everyone

+1

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• Flavio Lira
• Erstellt 1. Juli 2019 18:06
• 0 Stimmen