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Sprout Social, Inc. hat einen Kommentar hinterlassen
^ Yes. This would be really helpful. It would also be nice to have a permission to create and edit the user's own queries and dashboards without the permission to edit those created by others.
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Same! In general it would be nice to have a permission to create and edit the user's own queries and dashboards without the permission to edit those created by others.
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Brett, can you clarify if the historic ticket status attribute for a ticket update that is available in Insights will be available in Explore? If there's another way currently available in Explore ...
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Hmm so in that case it seems that right now the historic ticket status for an update is not available in Explore. Is that planned?
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Is the "update ticket status" intended to be the same as the historic status in Insights? It says this is the status "during" the update, so I'm not sure if it refers to the status at the beginning...
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Thanks, Pedro! To clarify, the automation channel is showing up for me, but this article does not define what that means so I was unsure about whether it would work here. I did add "current user is...
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Sprout Social, Inc. hat einen Kommentar hinterlassen
I'm trying to make sure a trigger I've created only fires when the update (changing from one group to another) is done by an agent, not by another trigger. Will the "Update via is not automation" c...
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Sprout Social, Inc. hat einen Kommentar hinterlassen
@Dylan Thanks! This is helpful for now. I'll be interested to see what else becomes available around this in the future!
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Sprout Social, Inc. hat einen Post erstellt
Report for tickets with SLA breaches and date/time of breach
BeantwortetI'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing a metric that shows the date/time of the breach though. Has anyone built some...
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Sprout Social, Inc. hat einen Kommentar hinterlassen
Thanks, Louise! I should have updated that I got this figured out (using Insights, we have a lot of data and Explore is pretty slow for us right now). The ticket updated time indicates the last tim...