Craig

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Hi Brett - Community Manager, yes I've attempted in another browser (including Incognito) and it still continues to stall... please help :( 

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• Craig
• Erstellt 10. Dezember 2019 09:45
• 0 Stimmen

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Thanks Anika Rani The user now has modify access to the metadata API, however the install button is still stalling in the UI... can you help please? 

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• Craig
• Erstellt 5. Dezember 2019 20:42
• 0 Stimmen

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Hi @anika, thanks for the information! Do you mean that our profile in Salesforce should have the metadata API access? Also, our installation button is stalling, so could you reset it please. Thanks. 

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• Craig
• Erstellt 3. Dezember 2019 16:46
• 0 Stimmen

1. Community
2. Feedback on Support
3. SLA Next Breach needs Minutes

+1! We need the ability to setup an SLA notification 15 mins prior to it being breached to ensure that our customers are getting the best possible service...I take it this is not currently available??

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• Craig
• Erstellt 20. November 2017 09:08
• 3 Stimmen