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Tom Skjönsberg

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    Tom Skjönsberg hat einen Kommentar hinterlassen

    Jose Fuentes You can get the data for Chat by going to Zendesk Chat, Analytics and then click the Download CSV button. Under "Report Types" after choosing your date interval, you will want the one...

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    Tom Skjönsberg hat einen Post erstellt

    Tracking ticket assigns across groups problem

    I've been looking at the recipe that was provided by Zendesk, but cannot get the results to display correctly when having to use more than one Group ID for previous value. At the moment I am trying...

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    Tom Skjönsberg hat einen Kommentar hinterlassen

    Kim Sillery You can get the data for chat at least, which is what we are doing at the moment as a "work-around". We take the CSV files from analytics and use the status_sessions data to report on l...