Avatar

Tom Skjönsberg

  • Gesamtaktivitäten
    33
  • Letzte Aktivität
  • Mitglied seit
  • Folge ich
    0 Benutzer
  • Gefolgt von
    0 Benutzer
  • Stimmen
    8
  • Abonnements
    10

Aktivitätsübersicht

Neueste Aktivität von Tom Skjönsberg
  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...

  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    Brett Bowser Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any prop...

  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?

  • Avatar

    Tom Skjönsberg hat einen Post erstellt

    Chat transfers not displaying in query

    I am trying to count transferred chats in a query, which should be simple enough using the Transferred chats or Transfers metrics. However, while testing for this the transfers do not appear to be ...

  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    Thank you for your answer Devan. I made a post in the product feedback forum as well. I was sort of expecting this answer, as I have seen the same limitations in many scheduling and reporting tools...

  • Avatar

    Tom Skjönsberg hat einen Post erstellt

    Report on shifts spread across 2 days

    Basically I have two night shifts that are creating an issue for generating decent shift reports. The shifts we have are spread across two sites, and look as follows: 06:00-14:0008:00-16:0014:00-22...

  • Avatar

    Tom Skjönsberg hat einen Post erstellt

    Report on shifts overlapping days

    I was looking at the recipe posted here in order to modify it for our use, but I am running in to an issue due to our shifts setup. Basically I have two night shifts that is creating an issue for g...

  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    Posted in Q&A yesterday because I need this functionality to report on which agent updated specific tags. The ability to do a simple IF [Changes - Field name] = "Ticket tags" AND[Changes - New valu...

  • Avatar

    Tom Skjönsberg hat einen Post erstellt

    Finding who set a ticket tag

    I'm trying to set up a query to see who set a specific tag on a ticket. I have been doing other custom update metrics, but this one seems to always return a result of 0, despite that I can find the...

  • Avatar

    Tom Skjönsberg hat einen Kommentar hinterlassen

    Graeme Carmichael Thank you for the response. That was part of my problem. Seeing that it didn't change anything at first, it got me digging even further, and it turned out that it was actually a f...