Tom Skjönsberg
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The request was made 2 years ago, for something that is considered an extremely basic metric in any CS environment. Can someone from Zendesk reply and explain what is taking such a long time for this?
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Kim Sillery You can get the data for chat at least, which is what we are doing at the moment as a "work-around". We take the CSV files from analytics and use the status_sessions data to report on l...
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Hi Cheeny, There is nowhere to edit the live data queries. They can be edited for colors and datatips, and I can add alerts, but not edit the query. Also, only the live data filters will impact wha...
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Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...
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Brett Bowser Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any prop...
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So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?
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Thank you for your answer Devan. I made a post in the product feedback forum as well. I was sort of expecting this answer, as I have seen the same limitations in many scheduling and reporting tools...
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Posted in Q&A yesterday because I need this functionality to report on which agent updated specific tags. The ability to do a simple IF [Changes - Field name] = "Ticket tags" AND[Changes - New valu...
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Graeme Carmichael Thank you for the response. That was part of my problem. Seeing that it didn't change anything at first, it got me digging even further, and it turned out that it was actually a f...
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@... Thank you very much for your reply. What I'm seeing in my query is that the instant where agents leave a comment are counted as expected. However, the same tickets will show up again later wit...