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Sara Vandermolen

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Neueste Aktivität von Sara Vandermolen
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    Sara Vandermolen hat einen Kommentar hinterlassen

    I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the...

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    Sara Vandermolen hat einen Kommentar hinterlassen

    I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the...

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    Sara Vandermolen hat einen Post erstellt

    Change talk status color for wrap-up status

    Currently, when an agent hangs up from a call they will automatically go into wrap-up mode. We have our wrap-up mode max time set to "unlimited" because we often get complex calls that take very di...

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    Sara Vandermolen hat einen Post erstellt

    Allow outbound calls in wrap-up status

    I would like to request the functionality to enable outbound calls when an agent is in wrap-up status. Sometimes it makes sense for our agents to finish a call, add details to the ticket, then make...

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    Sara Vandermolen hat einen Kommentar hinterlassen

    I would like to add my agreement that adding this functionality (to remove or configure the repeats) would resolve a current pain point for us. Like the others, our use case is that we would like t...

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    Sara Vandermolen hat einen Kommentar hinterlassen

    Hi Brett, My apologies, it turns out it was a simple fix from something we overlooked. It's no longer an issue for us!   Sara

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    Sara Vandermolen hat einen Kommentar hinterlassen

    I am trying to set up our ZenDesk so that agents can bulk edit tickets, but when they select multiple tickets and go to the menu, they do not get the option to edit. I have permissions as an Admin,...

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    Sara Vandermolen hat einen Post erstellt

    View PDFs in browser

    Our agents receive a large number of emails with attachments, and in many cases the attachments are forms that require feedback but do not need to be saved. Being able to view these attachments in ...

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    Sara Vandermolen hat einen Kommentar hinterlassen

    I very much agree this is critical functionality. We have a small team and sometimes only a single person is covering the phones. If they miss a call but are available within just a few minutes, it...