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MineralTree | Support

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    MineralTree | Support hat einen Post erstellt

    Ticket Forms and Talk

    We have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One of the two brands is not yet live so I am trying to get the following questi...

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    MineralTree | Support hat einen Kommentar hinterlassen

    Thanks Amie! Let me take a look at this to see how it fits

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    MineralTree | Support hat einen Post erstellt

    Managing Partners

    Hi Folks, I'm running into some difficulty that I'm hoping others have seen and have worked through. Our company has a community of partners. These partners sell our services to their customers. On...

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    MineralTree | Support hat einen Kommentar hinterlassen

    Hi Farhan, The "Clickable Link" is a standard calculated attribute with a formula of: LINK("https://yourcompany.zendesk.com/agents/tickets/"+[Ticket ID],[Ticket ID]) My CSAT scores are based on all...

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    MineralTree | Support hat einen Kommentar hinterlassen

    I just stumbled upon this post! I hope more people share here. I have a bunch of different dashboards, several that I create for other teams in our organization that help them more easily find the ...

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    MineralTree | Support hat einen Kommentar hinterlassen

    Hi Amie, that looks interesting :) I'll dig into this to see if it will help me with what I want to do. Fingers crossed...!

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    MineralTree | Support hat einen Post erstellt

    Notification when a specific organization logs a tickets

    Is there a way that Support can somehow show a notification when a ticket is opened about a specific client? For instance, we are a subscription based service. There are scenarios when a customer o...

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    MineralTree | Support hat einen Kommentar hinterlassen

    Got it, thanks all...The choice to change default was not showing. I had to scroll but didn't realize this as the window didn't show a scroll bar.

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    MineralTree | Support hat einen Kommentar hinterlassen

    Dan, Here is what I get when I click on the list of groups. I don't see an option for changing default.  

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    MineralTree | Support hat einen Post erstellt

    Changing an agents default group

    Beantwortet

    Hi, I logged a ticket for this but I'm hoping to get a quicker answer from the community. I need to remove an agent (Admin) from a group. The group happens to be their 'default group'. I figured, n...