
Tom
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Tom hat einen Kommentar hinterlassen
Thanks Rohan. Yes, I have now found the feature request here: https://support.zendesk.com/hc/en-us/community/posts/115000291448-Routing-Zendesk-Talk-calls-to-multiple-agents-at-the-same-time I'm fo...
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That's great. Can an incoming call call all available agents at once rather than 'hunt' by calling one at a time and then moving on to the next one after 30 seconds? I can't see how to configure this.
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All good! Filtering by Category (and maybe Filtering by Section) would be great via the Help Center UI too. This can already be done via the Search API...
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If we're more and more going to use Views for agents to see what they need to be working on, rather than the home 'Tickets requiring your attention', it would be useful if we could replace 'Tickets...
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For 'Remote auth and single sign on', we've built a workaround. We noticed that in the JWT request the parameter 'brand_id' is now included. So we have set our SSO URL to a 'triage' point. EG: The ...
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Peter, what do you need to do? The main options are to use SSO and skin your Help Centre, or just recreate whatever you want in your product using the API.
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All this needs is for {{ticket.brand.name}} or {{ticket.brand.id}} to work in the email template. Then you could do it with Liquid Markup.
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Hi all, It looks like this is still one of the most popular community articles, so I'm going to update this article with a load of new Help Centers/Centres. If over the next week or two you want to...
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Great Macro! Thanks for the share ! Just a word of warning to anyone using this at the moment, Supportdetails.com is showing IE11 as Mozilla 11 at the moment! This confused us for a while while tro...
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Thanks @Ching, care to share how you're getting on? Shot out to @Wes Drury for his responsive theme (try resizing your browser window).... https://moderatorwes.zendesk.com - Built with Bootstrap ...