Tom
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Tom hat einen Kommentar hinterlassen
If we're more and more going to use Views for agents to see what they need to be working on, rather than the home 'Tickets requiring your attention', it would be useful if we could replace 'Tickets...
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For 'Remote auth and single sign on', we've built a workaround. We noticed that in the JWT request the parameter 'brand_id' is now included. So we have set our SSO URL to a 'triage' point. EG: The ...
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Tom hat einen Kommentar hinterlassen
Peter, what do you need to do? The main options are to use SSO and skin your Help Centre, or just recreate whatever you want in your product using the API.
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Tom hat einen Kommentar hinterlassen
All this needs is for {{ticket.brand.name}} or {{ticket.brand.id}} to work in the email template. Then you could do it with Liquid Markup.
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Hi all, It looks like this is still one of the most popular community articles, so I'm going to update this article with a load of new Help Centers/Centres. If over the next week or two you want to...
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Great Macro! Thanks for the share ! Just a word of warning to anyone using this at the moment, Supportdetails.com is showing IE11 as Mozilla 11 at the moment! This confused us for a while while tro...
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Thanks @Ching, care to share how you're getting on? Shot out to @Wes Drury for his responsive theme (try resizing your browser window).... https://moderatorwes.zendesk.com - Built with Bootstrap ...
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Tom hat einen Post erstellt
Pre-populate ticket submission form field via query string (Help Center)
It would be great to build in the ability to pre-populate fields in the new Help Center ticket submission form, without having to use Javascript. I don't think this is currently supported. (like t...
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Tom hat einen Post erstellt
Best Help Center designs & customisations - add your favs!
Hi All, I was looking for inspiration while customising the new Help Center. Here are a few others I've seen about and have drawn inspiration from. Please add more if you see any good ones! My Top ...