Tom

1. Zendesk updates
2. Announcements
3. Announcing Conference Calling, Call Blocking, and more for Zendesk Talk

Thanks Rohan. Yes, I have now found the feature request here: https://support.zendesk.com/hc/en-us/community/posts/115000291448-Routing-Zendesk-Talk-calls-to-multiple-agents-at-the-same-time I'm fo...

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• Tom
• Erstellt 6. Juni 2019 15:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Conference Calling, Call Blocking, and more for Zendesk Talk

That's great. Can an incoming call call all available agents at once rather than 'hunt' by calling one at a time and then moving on to the next one after 30 seconds? I can't see how to configure this.

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• Tom
• Erstellt 5. Juni 2019 15:48
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing Zendesk Help Center Search Improvements

All good! Filtering by Category (and maybe Filtering by Section) would be great via the Help Center UI too. This can already be done via the Search API...

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• Tom
• Bearbeitet 27. März 2019 16:35
• 1 Stimme

1. Support
2. ...
3. Workflows
4. Using skills-based routing (Enterprise)

If we're more and more going to use Views for agents to see what they need to be working on, rather than the home 'Tickets requiring your attention', it would be useful if we could replace 'Tickets...

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• Tom
• Erstellt 12. April 2018 09:18
• 2 Stimmen

1. Support
2. ...
3. Tickets
4. Multibrand known issues

For 'Remote auth and single sign on', we've built a workaround. We noticed that in the JWT request the parameter 'brand_id' is now included. So we have set our SSO URL to a 'triage' point. EG: The ...

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• Tom
• Erstellt 16. Februar 2018 09:23
• 0 Stimmen

1. Cross Product
2. ...
3. Zendesk policies
4. Embedding Zendesk into an iframe is not allowed

Peter, what do you need to do? The main options are to use SSO and skin your Help Centre, or just recreate whatever you want in your product using the API.

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• Tom
• Erstellt 10. März 2017 10:28
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Multibrand known issues

  All this needs is for {{ticket.brand.name}} or {{ticket.brand.id}} to work in the email template. Then you could do it with Liquid Markup.

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• Tom
• Erstellt 26. August 2016 14:23
• 0 Stimmen

1. Community
2. Guide - Themes and Customization
3. Best Help Center designs & customisations - add your favs!

Hi all, It looks like this is still one of the most popular community articles, so I'm going to update this article with a load of new Help Centers/Centres. If over the next week or two you want to...

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• Tom
• Erstellt 12. August 2016 08:45
• 0 Stimmen

1. Community
2. Support - User Tips & Tricks
3. Nice little macro to collect requester system details via supportdetails.com

Great Macro! Thanks for the share ! Just a word of warning to anyone using this at the moment, Supportdetails.com is showing IE11 as Mozilla 11 at the moment! This confused us for a while while tro...

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• Tom
• Erstellt 16. Dezember 2013 11:16
• 0 Stimmen

1. Community
2. Guide - Themes and Customization
3. Best Help Center designs & customisations - add your favs!

Thanks @Ching, care to share how you're getting on? Shot out to @Wes Drury for his responsive theme (try resizing your browser window).... https://moderatorwes.zendesk.com - Built with Bootstrap ...

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• Tom
• Erstellt 12. Dezember 2013 11:14
• 0 Stimmen