Jón Andri
-
Gesamtaktivitäten29
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen10
-
Abonnements11
Aktivitätsübersicht
Neueste Aktivität von Jón Andri-
Jón Andri hat einen Post erstellt
Add option to create tickets from Facebook Mentions
Each business on Facebook has a section to keep track of Mentions on Facebook, e.g. https://business.facebook.com/yourbusiness/notifications/?section=activity_feed&subsection=mention In Facebook In...
-
Jón Andri hat einen Post erstellt
Prevent recordings being downloaded - security issue
All agents can right click and download all recordings of phone calls. This is of cource a security risk, and should be prevented or at least option added so this can be disabled, or only admins c...
-
Jón Andri hat einen Kommentar hinterlassen
It is strange that Talk always defaults to +1 USA The world is bigger than the US and I would asume there are a lot of Zendesk customers which are calling customers in other countries. Having sett...
-
Jón Andri hat einen Kommentar hinterlassen
Has there been any progress on this, or still unsolved? Not all of Zendesk customers live in the US, so it is not really customer friendly to have that as the only available default option. A simpl...
-
Jón Andri hat einen Post erstellt
Talk IVR Default loop
When using IVR it defaults to repeat the Greeting 3 times before going to default options https://support.zendesk.com/hc/en-us/articles/214630317-Routing-incoming-calls-with-IVR-Talk-Professional-a...
-
Jón Andri hat einen Kommentar hinterlassen
On the SLA section, https://support.zendesk.com/hc/en-us/articles/360041487414-Analyzing-your-Support-activity-with-Explore#topic_d5h_ybj_z3b The image shows 100% SLA achievement rate, but also 21 ...
-
Jón Andri hat einen Post erstellt
Ugly links from Guide in Chats
Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs Those links could at least be trimmed after the article ID, to skip all the additional par...
-
Jón Andri hat einen Post erstellt
Chat Schedule should allow holidays
In Support we have Schedules, pretty clear and easy to use, allowing for holidays to be added. The same should apply for Chat schedule, that is we need to be able to set holidays there as well with...