Andres Rincon

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19. November 2020 16:54
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5. November 2019 19:52
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Neueste Aktivität von Andres Rincon

Andres Rincon hat 19. November 2020 16:54 einen Post erstellt
How to handle longer escalated tickets?
1. Community
2. Support Q&A
Hello All! I'm looking for some recommendations or tips on handling longer, escalated tickets. Right now, we currently use JIRA and are trying to find a way to keep the customer updated on some tic...
- Andres Rincon
- Erstellt 19. November 2020 16:54
- 2 Follower
- 1 Kommentar
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Andres Rincon hat 25. August 2020 20:12 einen Post erstellt
How to "Archive" an Organization?
1. Community
2. Support Q&A
I have a question on how to "Archive" an organization. The use case would be when a client churns, we want to keep the history of the tickets and organization but we don't want to message clients t...
- Andres Rincon
- Erstellt 25. August 2020 20:12
- 5 Follower
- 3 Kommentare
- 0 Stimmen
Andres Rincon hat 11. Februar 2020 16:45 einen Kommentar hinterlassen
Jacob J Christensen - Cloudhuset A/S I actually got a parse error on line one, I did some research online but couldn't figure out why. any ideas? edit: noticed it still works regardless of the...
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- Andres Rincon
- Bearbeitet 11. Februar 2020 17:00
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Andres Rincon hat 11. Februar 2020 16:20 einen Kommentar hinterlassen
Jacob J Christensen - Cloudhuset A/S Awesome, what a lifesaver. Thank you!
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- Andres Rincon
- Erstellt 11. Februar 2020 16:20
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Andres Rincon hat 6. Februar 2020 18:53 einen Kommentar hinterlassen
Jacob J Christensen - Cloudhuset A/SHey Jacob, Is it possible to change the color value in JSON to represent the ticket status? Yellow = new, red = open, etc.
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- Andres Rincon
- Erstellt 6. Februar 2020 18:53
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Andres Rincon hat 29. Januar 2020 22:20 einen Post erstellt
Slack integration for high and urgent tickets
1. Community
2. Integrations and Apps Q&A
Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...
- Andres Rincon
- Erstellt 29. Januar 2020 22:20
- 2 Follower
- 1 Kommentar
- 0 Stimmen
Andres Rincon hat 29. Januar 2020 21:02 einen Kommentar hinterlassen
Nicole S. Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
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- Andres Rincon
- Erstellt 29. Januar 2020 21:02
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Andres Rincon hat 29. Januar 2020 18:12 einen Kommentar hinterlassen
Nicole S. Hey Nicole, Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, c...
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- Andres Rincon
- Bearbeitet 29. Januar 2020 18:19
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Andres Rincon hat 29. Januar 2020 16:17 einen Post erstellt
Community topic in normal help center
Beantwortet
1. Community
2. Gather Q&A
Is it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...
- Andres Rincon
- Erstellt 29. Januar 2020 16:17
- 2 Follower
- 3 Kommentare
- 0 Stimmen
Andres Rincon hat 2. Januar 2020 20:24 einen Kommentar hinterlassen
Vladan Jovic When I made this change it looked great on home page, but on the community it is showing double headers. any suggestions?
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- Andres Rincon
- Erstellt 2. Januar 2020 20:24
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