Andres Rincon
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Andres Rincon hat einen Post erstellt
How to "Archive" an Organization?
I have a question on how to "Archive" an organization. The use case would be when a client churns, we want to keep the history of the tickets and organization but we don't want to message clients t...
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Jacob J Christensen - Cloudhuset A/S I actually got a parse error on line one, I did some research online but couldn't figure out why. any ideas? edit: noticed it still works regardless of the...
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Jacob J Christensen - Cloudhuset A/S Awesome, what a lifesaver. Thank you!
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Andres Rincon hat einen Kommentar hinterlassen
Jacob J Christensen - Cloudhuset A/SHey Jacob, Is it possible to change the color value in JSON to represent the ticket status? Yellow = new, red = open, etc.
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Andres Rincon hat einen Post erstellt
Slack integration for high and urgent tickets
Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...
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Nicole S. Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
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Nicole S. Hey Nicole, Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, c...
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Andres Rincon hat einen Post erstellt
Community topic in normal help center
BeantwortetIs it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...
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Vladan Jovic When I made this change it looked great on home page, but on the community it is showing double headers. any suggestions?
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Andres Rincon hat einen Kommentar hinterlassen
Is it possible to add a background image to a header section? I want it to be in line with the hero image, and have it be a sticky header as users navigate down the page.