Ash Divay
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Ash Divay hat einen Kommentar hinterlassen
Melissa Norton Thank you, And yes, you need basic authentication either via API token or admin credentials to do anything with external targets. Sorry, I assumed everyone knew that.
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Ash Divay hat einen Kommentar hinterlassen
Hi Alex, Can you explain what you mean by "doesn't seem to be working"? You can also check if the trigger is even firing. If it is then check if the external target is working-check if API logs hav...
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Ash Divay hat einen Kommentar hinterlassen
You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid.
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Ash Divay hat einen Kommentar hinterlassen
I built this solution. Maybe you can use it for your use case . https://support.zendesk.com/hc/en-us/community/posts/360052619713-Add-a-Tag-to-a-New-ticket-if-attachment-is-present
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Ash Divay hat einen Kommentar hinterlassen
This workflow i designed works for us. https://support.zendesk.com/hc/en-us/community/posts/360052619713-Tag-a-New-ticket-if-attachment-s-is-are-present
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Ash Divay hat einen Post erstellt
Add a Tag to a New ticket if attachment is present
To tag new tickets with a tags when they have attachments. Use Case : You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view. There...
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Ash Divay hat einen Kommentar hinterlassen
Fabio Strasser - Sorry i misunderstood your comment.
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Ash Divay hat einen Kommentar hinterlassen
Fabio Strasser I am sorry to disappoint you , and yes i took a guess based on the information available on that page i mentioned. And it worked. Light bulb moment was this line : "Returns the numbe...
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Ash Divay hat einen Kommentar hinterlassen
Fabio Strasser Devan - Community Manager Hi, sorry I missed this. I got it from the Shopify liquid GitHub page https://shopify.github.io/liquid/filters/size/ Thanks Ash
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Ash Divay hat einen Kommentar hinterlassen
This is being applied by a Macro so only on tickets where the macro is being applied. You can just incorporate it into a automation for exiting tickets or trigger for new tickets.