Matt
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Matt hat einen Kommentar hinterlassen
Hey Sergio PinhoThanks for this question! Note that the Requester Wait Time is generally speaking something you would want to measure once the ticket's live cycle is completed. So for example on Ti...
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Matt hat einen Kommentar hinterlassen
Hey Matthew FeczkoNo problem! As for your new questions: Time Tracking App does not add time to the ticket for outbound calls. Same as for the inbound calls, the call itself does not add the time s...
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Matt hat einen Kommentar hinterlassen
Hi Matthew FeczkoThanks for this question. Essentially the Time Tracking app only adds time to a ticket, if the agent makes an update to the ticket after spending the time on that ticket. In the ca...
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Matt hat einen Beitrag erstellt
Kann ich mit dem Flow Builder ein numerisches Feld hinzufügen?
Frage Kann ich mit dem Flow Builder ein numerisches Feld oder ein reguläres Ausdrucksfeld (Regex) hinzufügen? Antwort Nein, der Flow Builder unterstützt nur Text- und Dropdownfelder. Numerische Fe...
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Matt hat einen Kommentar hinterlassen
Hey Nathan PurcellThe visitor page url includes the full URL of the visitor. For example https://subdomain.zendesk.com/hc/en-usHey Jess BertubinThat is a good question! Since the visitor only enter...
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Matt hat einen Kommentar hinterlassen
Hi Mirek KokesUnfortunately there is currently no way to report on Organisations from the Backlog History Dataset. There is also some more information on this here: Why can't I see most of the attr...
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Matt hat einen Kommentar hinterlassen
Hey Sophie HarrisThanks for this question! While there is currently no direct way of reporting on the URL where the chat originated, you could potentially create a workaround using Chat tags and ch...
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Matt hat einen Kommentar hinterlassen
Hi Marta Jacuk-ZurakThat's a great question! I was trying to find a way to build this in a custom attribute with the current options available in Explore. But unfortunately we would require an opti...
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Matt hat einen Kommentar hinterlassen
Yes this is currently an additional step and I understand what you mean. I will mark this as product feedback. Alternatively you can simply open Explore using the product tray rather than through ...
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Matt hat einen Kommentar hinterlassen
Hi Eckhard, Thanks for your feedback. The Pre-Built dashboards inside the Reporting Tab of Support, do slightly change once Explore is enabled and Insights is removed. You can read more about this...