Alan Ng
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Alan Ng hat einen Post erstellt
How do I know if "Talk" is enabled for my account?
I am looking to set up a process whereby when a customer calls a generic customer service support line, they are sent to my cell phone. Additionally, it would be great if this is tied to a voicemai...
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Alan Ng hat einen Kommentar hinterlassen
Hi Andreas, I don't have anything set up yet. I've been tasked with setting this up and have not been able to find anything in the help section that will guide me towards that goal. Is there ...
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Alan Ng hat einen Post erstellt
Triggering a ticket when receiving an email
Hi, I'm trying to set up a trigger whereby a ticket is open when we receive an email to support@xxx.com I believe once that happens, we can close the ticket as necessary. Thank sin advance f...
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Alan Ng hat einen Kommentar hinterlassen
Worked like a charm, thank you Jonathan! Appreciate the prompt reply.
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Alan Ng hat einen Post erstellt
Triggers -- how do I email an address instead of a user/group?
BeantwortetHi, Am I able to set up a trigger where it sends an email within my organization instead of to just a user/group? The only workaround I can think of is setting up a user and assigning that us...