Abed Islam
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Abed Islam hat einen Kommentar hinterlassen
Nicole S - Are we sure this is the same Zendesk Support add-on? "Zendesk Ticket Count" is not something I can pull in my JQL. In Jira, the add-on is "Zendesk Support" and does not show "Zendesk"...
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Abed Islam hat einen Kommentar hinterlassen
Really wish we had the option to keep new tickets as new. Sometimes I need to assign tickets to individuals and their training to prioritize based on SLA includes if the ticket is new. Just assigni...
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Abed Islam hat einen Kommentar hinterlassen
This is undesirable behavior for me. Is there any way to change this? Personally, if a ticket hasn't been responded to, I don't believe it should be considered Open. It's still New.
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Abed Islam hat einen Kommentar hinterlassen
Help House's Ticket Mentions ("Zendesk Mentions" above) no longer works due to a change in Zendesk's backend and will be taken off their listing (I was told this by their customer support when I as...
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Abed Islam hat einen Kommentar hinterlassen
I'm having this same issue whether in the Query itself directly or in Dashboards. Please include me on any updates.
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Abed Islam hat einen Kommentar hinterlassen
Devan - Community Manager done: https://support.zendesk.com/hc/en-us/community/posts/360043978993-Ability-to-paste-images-when-Require-authentication-to-download-is-turned-on
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Abed Islam hat einen Post erstellt
Ability to paste images when "Require authentication to download" is turned on
The "Require authentication to download" is required for HIPAA-compliant setups. At present, it robs agents the ease of copy/pasting images into their editor. Yet, whether the agent or the end use...
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Abed Islam hat einen Kommentar hinterlassen
Until there's any resolution in sight, at least provide a time-saving workaround other than having to manually save and upload images. We really rely on imagery to guide our users along, I'm at a l...
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Abed Islam hat einen Kommentar hinterlassen
While I appreciate the above workarounds, that's a whole lot of work and micro management for what should just be Light Agents sending an email. Was fully considering this commercial add-on but if ...
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Abed Islam hat einen Kommentar hinterlassen
Had to do a lot of custom development to kind of hack what we need in, haven't started using zendesk officially for support just yet but this has played a major role in delaying that.