Abed Islam

1. Community
2. Feedback on Support
3. Trigger for @mentions - Feature request?

Stephen Belleau This is great. I do have a small team so this may work. I was wondering how to catch the agent in the comment, is the name specific enough? Does it turn it into a link like in the f...

• Kommentar anzeigen
• Abed Islam
• Bearbeitet 8. Februar 2021 19:12
• 0 Stimmen

1. Community
2. Feedback on Support
3. Trigger for @mentions - Feature request?

I would definitely appreciate a trigger of this sorts. The @mentions get lost all the time because there is no way to look at this specifically. Followers and @mentions are not the same thing at al...

• Kommentar anzeigen
• Abed Islam
• Erstellt 5. Februar 2021 23:37
• 2 Stimmen

1. Community
2. Feedback on Support
3. Ability to paste images when "Require authentication to download" is turned on

Thank you, Jimmy, for the upvote. I originally posted this in April 2020, it is now December 2020, 8 months later, so I've enough experience to provide an update. Due to this issue combined with th...

• Kommentar anzeigen
• Abed Islam
• Erstellt 22. Dezember 2020 02:45
• 0 Stimmen

1. Support
2. ...
3. Apps and integrations
4. How can I use JIRA Filters to see Zendesk tickets in JIRA?

Nicole S -   Are we sure this is the same Zendesk Support add-on? "Zendesk Ticket Count" is not something I can pull in my JQL. In Jira, the add-on is "Zendesk Support" and does not show "Zendesk"...

• Kommentar anzeigen
• Abed Islam
• Erstellt 19. Oktober 2020 21:50
• 2 Stimmen

1. Support
2. ...
3. Tickets
4. Why are new tickets being created in Open status?

Really wish we had the option to keep new tickets as new. Sometimes I need to assign tickets to individuals and their training to prioritize based on SLA includes if the ticket is new. Just assigni...

• Kommentar anzeigen
• Abed Islam
• Erstellt 6. Juli 2020 20:52
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Why does my ticket status change to Open automatically?

This is undesirable behavior for me. Is there any way to change this? Personally, if a ticket hasn't been responded to, I don't believe it should be considered Open. It's still New.

• Kommentar anzeigen
• Abed Islam
• Erstellt 6. Juli 2020 20:45
• 0 Stimmen

1. Community
2. Support Q&A
3. Create a Zendesk view with "mentions"

Help House's Ticket Mentions ("Zendesk Mentions" above) no longer works due to a change in Zendesk's backend and will be taken off their listing (I was told this by their customer support when I as...

• Kommentar anzeigen
• Abed Islam
• Erstellt 26. Mai 2020 06:24
• 0 Stimmen

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?

I'm having this same issue whether in the Query itself directly or in Dashboards.   Please include me on any updates.

• Kommentar anzeigen
• Abed Islam
• Erstellt 4. Mai 2020 23:20
• 0 Stimmen

1. Community
2. Support Q&A
3. Unable To Paste Images

Devan - Community Manager done: https://support.zendesk.com/hc/en-us/community/posts/360043978993-Ability-to-paste-images-when-Require-authentication-to-download-is-turned-on

• Kommentar anzeigen
• Abed Islam
• Erstellt 22. April 2020 17:55
• 0 Stimmen