Slava Skorbezh

Head of Chat Support Team at Alfa-Bank Ukraine

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  • Renaming ticket subject in Messaging


    In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681) that “At this very moment, this is an expected behaviour. This is already be...

  • To let Guide users bookmark articles to read later

    Great feature request, I’ve taken it here.  Is it possible for a Guide user who is logged in to be able to bookmark articles to read later? Ideally, I'd like each user to be able to compile their o...