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Patrick Lieu

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    Patrick Lieu hat einen Post erstellt

    New Request Page: Match validation based off 2 custom fields

    Hi All! I'm surprised no one has asked this before - a simple request with what I assume to be a complicated solution. Scenario: An end user would like to update their email address, and we would l...

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    Patrick Lieu hat einen Kommentar hinterlassen

    Awesome, thanks for confirmation Abraham! Given that automations fire immediately one after another, would the scenario you've described even be possible? Regardless, I'll set up a failsafe trigger...

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    Patrick Lieu hat einen Kommentar hinterlassen

    Did a bit of brainstorming - would the below work? (Obviously, I'd set additional conditions so that there isn't any conflict with existing bump automations) Automation 1ticket status is pendinghou...

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    Patrick Lieu hat einen Post erstellt

    Notifying requester of pending comment every N days

    Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a pending ticket every N days. I understand that this was answered in a similar...

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    Patrick Lieu hat einen Kommentar hinterlassen

    Hi Dave, Thanks for the suggestion - I've managed to resolve this myself. The image i was referencing was simply too large and outlook doesn't recognice 'height = 100px'.  Thank you for your suppor...

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    Patrick Lieu hat einen Post erstellt

    Logo image to large on email templates

    Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our business' logo/banner at the top of each of email. I've managed to display thi...

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    Patrick Lieu hat einen Post erstellt

    How to pre-fill description box based on Custom Field value

    Hi All, I'm seeking assistance on how to autopopulate the description box based on the value of a particular custom field. This for when an end user submits a form. The custom field is a drop-down ...

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    Patrick Lieu hat einen Post erstellt

    Limiting Zendesk forms to specific end users

    Hi Team,Is it possible to hide a ticket form from end users on the help centre - but still make it accessible only when a link (url) is provided. I want to provide an exclusive ticket form to speci...

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    Patrick Lieu hat einen Kommentar hinterlassen

    Is there a way to force an attachment for only when a specific field is selected (and not from the intital form selection)?