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Kirill Ivanov

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    Kirill Ivanov hat einen Post erstellt

    Malagasy language support

    Hello Zendesk Team! Please consider adding the Malagasy language to your system. We encountered difficulties in customizing the chat widget. The widget does not support Malagasy in any way. Unfortu...

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    Kirill Ivanov hat einen Post erstellt

    A tool or script to translate widget concierge to another language

    Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few different domains with two different languages (English and French)Unfortunat...

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    Kirill Ivanov hat einen Kommentar hinterlassen

    Hello Phanphanthu1997.Did you manage to solve your problem?We are now faced with the same problem.We want the tags to be assigned to clients automatically during a chat request.

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    Kirill Ivanov hat einen Kommentar hinterlassen

    Thanks. This is what we needed!

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    Kirill Ivanov hat einen Post erstellt

    Creation of additional dropdown fields.

    Beantwortet

    Hello.We have a need for additional dropdown fields.When working with tickets, our agents must affix the "Type" and "Priority" of the ticket.We have created the field "Contact reason". The followin...

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    Kirill Ivanov hat einen Kommentar hinterlassen

    As far as I know, in the Chat application, when communicating with a client, there is recognition of the language from Google. That is, the same function can be embedded in the widget

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    Kirill Ivanov hat einen Post erstellt

    Separation of customers by language, in the chat application

    Hello. I would like to suggest the following improvement in the Chat application.Separation of customers by language of their treatment. We are faced with such a situation that we need to separate ...

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    Kirill Ivanov hat einen Kommentar hinterlassen

    Also this question was raised in this post. https://support.zendesk.com/hc/en-us/community/posts/360029396434-Internal-Chats-?input_string=Agent%20Chat%20History

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    Kirill Ivanov hat einen Post erstellt

    Agent Chat History

    https://support.zendesk.com/hc/en-us/community/posts/360029592793-Agent-to-Agent-Chat-History-for-Admins-Only?input_string=Agent%20Chat%20History#comment-overview Hello. In the post at the link abo...