Nadia De Vriendt

1. Support
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3. Agent guide for Support
4. Zendesk Support search reference

Is there a way to have your search results sorted from most recently updated to oldest update by default? Or do you always need to use "order_by:updated_at sort:desc" with your search in order to d...

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• Nadia De Vriendt
• Erstellt 10. Oktober 2019 09:31
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1. Community
2. User Tips & Tricks
3. How to add a cool-down period to satisfaction surveys

hi Ha Luong, I don't use it myself, because we also don't use the Zendesk satisfaction survey (sorry, guys!), but since the check is on whether certain tags are present or not, I'm pretty sure you ...

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• Nadia De Vriendt
• Erstellt 8. Dezember 2017 13:01
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1. Community
2. User Tips & Tricks
3. Restricting Satisfaction Surveys by Date

hi Jessie, just did, thanks for reminding me :-)

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• Nadia De Vriendt
• Erstellt 26. Oktober 2017 12:11
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1. Community
2. User Tips & Tricks
3. Restricting Satisfaction Surveys by Date

We have a similar process in place, but it requires a lot less triggers. We do leave tickets on 'solved' longer than the default in zendesk though. But it'll depend on your cooldown period, I guess...

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• Nadia De Vriendt
• Erstellt 12. Oktober 2017 12:50
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1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we provide multichannel support to our customers

Thanks Jennifer and Melissa. I understand that the script cannot be shared. Someone from the support team has contacted me with some more questions in the meantime, we'll see how that goes :-)

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• Nadia De Vriendt
• Erstellt 31. August 2017 08:56
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1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we provide multichannel support to our customers

Thanks Melissa. It would be nice to somehow be kept up to date semi-automatically of outdated articles. It would be an extra reason for me to promote Guide over our current solution to my superiors...

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• Nadia De Vriendt
• Erstellt 29. August 2017 07:48
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1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we provide multichannel support to our customers

Nice tips! Just a question, though: how does the auto-flagging work in Guide? Is it available to all customers? Where can I find more info on that? 

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• Nadia De Vriendt
• Erstellt 25. August 2017 09:03
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1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Effective team communication in your support organization

ok, thanks Jessie. I'll look into it

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• Nadia De Vriendt
• Erstellt 11. Mai 2016 13:38
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1. Community
2. Zendesk on Zendesk
3. Fine Tuning: Effective team communication in your support organization

@Yaaz thank you for the quick response. I've been reading up on the mail API and it looks very interesting. But I'm afraid it won't be a solution for the question I raised yesterday since in this p...

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• Nadia De Vriendt
• Erstellt 10. Mai 2016 08:25
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