Viorica Pop

1. Community
2. Feedback on Explore
3. Explore:Simplify the process of colorization of results

Hi Bill -    We are in the same situation - we are also using coloring for KPIs. Do you mind detailing where you place the code above? Thanks!

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• Viorica Pop
• Erstellt 28. Juli 2020 23:24
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1. Community
2. Feedback on Explore
3. Explore color conditional formatting is only in Table format :(

We are also using the color coding for KPIs. Much needed!!!

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• Viorica Pop
• Erstellt 28. Juli 2020 23:15
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1. Explore
2. ...
3. Building and customizing queries
4. How do I exclude blank values from my query?

Hi - I'm also interested to find out how it can be achieved. The suggested feature in this article is not working.  In my case, we have a bar chart where we display new/open/pending tickets for eac...

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• Viorica Pop
• Erstellt 20. Juli 2020 05:47
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1. Community
2. Feedback on Explore
3. Sending a Scheduled Query in Explore

We currently use this feature a lot in Insights. Please add this back!  

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• Viorica Pop
• Erstellt 1. Juni 2020 05:19
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1. Community
2. Explore Q&A
3. Explore - Email Queries

Hi -    We are heavily relying on this feature. We share reports on a daily basis with other departments. Is there any update on this feature? Thanks!!

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• Viorica Pop
• Erstellt 1. Juni 2020 05:10
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1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Duration between two or more ticket events in minutes

Hi Graeme,  Thanks for the suggestion, I will create a feature request but I was hoping to get a hold of one of the Zendesk's experts in analytics until the request will possibly be addressed by Ze...

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• Viorica Pop
• Erstellt 9. Februar 2018 17:25
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1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Duration between two or more ticket events in minutes

Thanks Jessie !

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• Viorica Pop
• Erstellt 29. Januar 2018 21:06
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1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Duration between two or more ticket events in minutes

Hi Amy, I need your advice on a metric/report that has to do with events and I'm currently strugguling on how to do it. The final goal is to determine the time it took to Solve a ticket for the fir...

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• Viorica Pop
• Erstellt 24. Januar 2018 19:17
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1. Community
2. Support Q&A
3. Full Resolution Time

Hi Daniel,   Is there a way to exclude the Pending time from the First Resolution Time?    Thanks!

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• Viorica Pop
• Erstellt 23. Januar 2018 19:14
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1. Community
2. Insights Q&A
3. First Resolution Time without time spent in Pending and On Hold

Hi Edwin,  We have the same problem here, we need to find out how much it took to solve the ticket for the first time excluding Pending status. Have you found a solution so far? Thanks, Vio  

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• Viorica Pop
• Erstellt 23. Januar 2018 16:46
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