Viorica Pop

1. Community
2. Feedback on Explore
3. Explore:Simplify the process of colorization of results

Hi Bill -    We are in the same situation - we are also using coloring for KPIs. Do you mind detailing where you place the code above? Thanks!

• Kommentar anzeigen
• Viorica Pop
• Erstellt 28. Juli 2020 23:24
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Explore color conditional formatting is only in Table format :(

We are also using the color coding for KPIs. Much needed!!!

• Kommentar anzeigen
• Viorica Pop
• Erstellt 28. Juli 2020 23:15
• 1 Stimme

1. Explore
2. ...
3. Building and customizing queries
4. How do I exclude blank values from my query?

Hi - I'm also interested to find out how it can be achieved. The suggested feature in this article is not working.  In my case, we have a bar chart where we display new/open/pending tickets for eac...

• Kommentar anzeigen
• Viorica Pop
• Erstellt 20. Juli 2020 05:47
• 1 Stimme

1. Community
2. Feedback on Explore
3. Sending a Scheduled Query in Explore

We currently use this feature a lot in Insights. Please add this back!  

• Kommentar anzeigen
• Viorica Pop
• Erstellt 1. Juni 2020 05:19
• 1 Stimme

1. Community
2. Explore Q&A
3. Explore - Email Queries

Hi -    We are heavily relying on this feature. We share reports on a daily basis with other departments. Is there any update on this feature? Thanks!!

• Kommentar anzeigen
• Viorica Pop
• Erstellt 1. Juni 2020 05:10
• 2 Stimmen

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Duration between two or more ticket events in minutes

Hi Graeme,  Thanks for the suggestion, I will create a feature request but I was hoping to get a hold of one of the Zendesk's experts in analytics until the request will possibly be addressed by Ze...

• Kommentar anzeigen
• Viorica Pop
• Erstellt 9. Februar 2018 17:25
• 0 Stimmen

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Duration between two or more ticket events in minutes

Thanks Jessie !

• Kommentar anzeigen
• Viorica Pop
• Erstellt 29. Januar 2018 21:06
• 0 Stimmen

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Duration between two or more ticket events in minutes

Hi Amy, I need your advice on a metric/report that has to do with events and I'm currently strugguling on how to do it. The final goal is to determine the time it took to Solve a ticket for the fir...

• Kommentar anzeigen
• Viorica Pop
• Erstellt 24. Januar 2018 19:17
• 0 Stimmen

1. Community
2. Support Q&A
3. Full Resolution Time

Hi Daniel,   Is there a way to exclude the Pending time from the First Resolution Time?    Thanks!

• Kommentar anzeigen
• Viorica Pop
• Erstellt 23. Januar 2018 19:14
• 0 Stimmen

1. Community
2. Feedback on Support
3. Admin tool request: List of suspended users

+1

• Kommentar anzeigen
• Viorica Pop
• Erstellt 20. Dezember 2017 16:07
• 0 Stimmen