Jiri Kanicky
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Jiri Kanicky hat einen Kommentar hinterlassen
Hi Ami. I think that you are missing the point. You provide export in Zendesk interface under Reports. That export is basically useless. I am not sure why did you bring the example of /api/v2/ticke...
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Jiri Kanicky hat einen Kommentar hinterlassen
Hi Amie B Having the ability to get JSON does not justify not to have the fields in CSV if you provide that kind of export. Why to even provide CSV when you don't have all fields then? Your JSON fo...
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Jiri Kanicky hat einen Post erstellt
Why Engineering cannot code something properly (Data Export)?
I am wondering why is it so hard for Zendesk engineering to create code which exports all fields to either CSV, JSON, or XML in the same way. Why do you have to exclude some fields (like multi-line...
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Jiri Kanicky hat einen Post erstellt
Can end-users run limited API?
Can end-users run limited API? This is working in Jira without any problem, but it seems this is not an option in Zendesk.
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Jiri Kanicky hat einen Kommentar hinterlassen
In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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Jiri Kanicky hat einen Kommentar hinterlassen
Do customers have option to export tickets into CSV or XLS?
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Jiri Kanicky hat einen Kommentar hinterlassen
Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...
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Jiri Kanicky hat einen Post erstellt
How to create HTTP Target with Bearer token?
BeantwortetIs there any way how can I create HTTP with Bearer token instead of Basic Authentication? I would like to use JSON payload.
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Jiri Kanicky hat einen Kommentar hinterlassen
My question to Zendesk is, why we have placeholders for ticket.requester.custom_fields.<key_name>ticket.organization.custom_fields.<key_name> but don't for ticket.assignee.custom_fields.<key_name> ...
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Jiri Kanicky hat einen Kommentar hinterlassen
Hi Abhirup R You might want to set automation with action to fill some fields. Bellow is example for First Response Time. It might harder to do it for the other SLAs, because Zendesk does not have ...