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Rachel (from Outfit)

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    Rachel (from Outfit) hat einen Post erstellt

    Zendesk Chat - advances search include organisation

    Zendesk Chat -> History -> Search The search function is not advanced enough as we cannot search by the user or organisation. The keyword search function only seems to be picking up some of the wor...

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    Rachel (from Outfit) hat einen Post erstellt

    Chat from end user view shows previous conversations

    After a chat has ended, users can view previous conversations in their chat window, which leads them to think they can continue conversations as part of the same ticket. It creates new support tick...